Michael Nelsen
Mandan,ND
Summary
Dynamic leader with a proven track record at Hobby Lobby, excelling in operations management and customer service. Expert in leveraging team leadership and strategic planning to enhance performance and customer satisfaction. Achieved significant improvements in employee retention and service delivery by fostering a culture of excellence and open communication.
Overview
18
18
years of professional experience
Work History
Manager
Hobby Lobby
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Co Manager
Hobby Lobby
02.2022 - 06.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
IT Specialist
Mslcc
09.2013 - 12.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Reduced downtime by identifying potential issues and resolving them proactively.
Inside Sales Specialist
Lowes Home Improvement Center
06.2011 - 09.2013
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Delivered exceptional customer service by addressing concerns promptly, ensuring repeat business and generating positive referrals.
Assistant Manager
Big Lots
08.2006 - 06.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Associate Of Applied Science - Business Management
Bismarck State College
Bismarck, ND05.2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Performance management
- Staff development
- Shift scheduling
- Performance evaluations
- Equipment Operator
- Handyman
- Farm Labor
Worked on a farm running farm equipment
Four wheel drive tractors
Loaders
Skidsteer
Grain Truck
Timeline
Manager
Hobby Lobby
06.2023 - Current
Co Manager
Hobby Lobby
02.2022 - 06.2023
IT Specialist
Mslcc
09.2013 - 12.2021
Inside Sales Specialist
Lowes Home Improvement Center
06.2011 - 09.2013
Assistant Manager
Big Lots
08.2006 - 06.2011
Associate Of Applied Science - Business Management
Bismarck State College
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