I'm an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Michael Nelson
Houston,TX
Summary
Overview
5
years of professional experience
Work History
None Currently
Lawn Care Volunteer
2019.07 - Current (5 years & 2 months)
Job overview
- Provided outstanding customer service when addressing concerns or inquiries related to lawn care services offered.
- Increased customer satisfaction by providing timely and professional lawn care services for residential properties.
- Approximately cut around 7 lawns per day with satisfying results with the cost averaging $5 per lawn.
Sonic Blast Fireworks
Firework Warehouse Associate/ Fireworks Salesman
2020.12 - Current (3 years & 9 months)
Job overview
- Prepared orders for transportation by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 120 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Little Caesars
Assistant Manager
2023.09 - Current (1 year)
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations making the workload easier on coworkers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed a strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences such as assisting customers with taking out large orders to maximize efficiency.
- Approximately prepped 600 pizzas in 4 hours.
Sonic Blast Fireworks
Firework Stand Manager
2023.12 - Current (9 months)
Job overview
- Averaged around $250 sold per person and around 30 reoccurring customers per season
- Conducted regular equipment maintenance checks to minimize downtime due to repairs or malfunctions in the stand''s operation systems.
- Monitored market trends and competitor strategies to stay ahead of industry changes, making necessary adjustments to remain competitive.
- Developed training programs for new employees, improving overall staff performance and reducing turnover rates.
- Established strong vendor relationships, negotiating favorable pricing terms to reduce costs and increase profitability.
- Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.
Education
Premier Highschool Gallery Furniture North Houston, TX
High School Diploma
06.2024
University Overview
Skills
- Policy Enforcement
- Excellent Communication
- Managing Operations and Efficiency
- Attention to Detail
Exercising
Exercising
My exercising hobbies consist of cycling, swimming, strength training, and running; I'm not fond of not doing anything.
Timeline
Firework Stand Manager
Sonic Blast Fireworks
2023.12 - Current (9 months)
Assistant Manager
Little Caesars
2023.09 - Current (1 year)
Firework Warehouse Associate/ Fireworks Salesman
Sonic Blast Fireworks
2020.12 - Current (3 years & 9 months)
Lawn Care Volunteer
None Currently
2019.07 - Current (5 years & 2 months)
Premier Highschool Gallery Furniture North
High School Diploma
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