Michael Newcomb
Concord,NC
Summary
Dynamic leader with a proven track record at Sam's Xpress Car Wash, enhancing operational efficiency and team performance. Excelled in employee training and mentoring, significantly improving retention rates. Skilled in Microsoft Excel and adept at fostering positive customer relations, consistently driving sales growth. Achieves results through effective team building and innovative promotional strategies.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Take 5 Car Wash
03.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Senior Assistant Manager
Sam's Xpress Car Wash
01.2022 - 03.2024
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Vision Center
10.2019 - 01.2022
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Contributed to the positive reputation of the practice by consistently delivering exceptional patient care and fostering strong relationships with referring physicians.
- Assisted in the fitting of contact lenses, ensuring optimal comfort and vision for patients while educating them on proper lens care.
- Maintained up-to-date knowledge of industry advancements through continuing education courses and training seminars.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
High School Diploma -
Jay M Robinson
Concord06-2017
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Staff oversight
- Safety enforcement
- Sales proficiency
- Marketing initiatives
- Resource management
- Bank deposits
- Opening and closing coordination
- Leadership development
- Team building and motivation
- Administrative support capabilities
- Data entry
- Customer service
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Strong problem solver
- Scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Spreadsheets
- Data collection
- Tech-Savvy
- Confidential document control
- Multi-line telephone systems
Timeline
Key Holder Supervisor
Take 5 Car Wash
03.2024 - Current
Senior Assistant Manager
Sam's Xpress Car Wash
01.2022 - 03.2024
Sales Associate
Vision Center
10.2019 - 01.2022
High School Diploma -
Jay M Robinson
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