Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
AdministrativeAssistant

Michael Nicholl

HOLLISTER,MO

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in business management

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director of Operations

Gerken & Associates Realtors
03.2023 - 03.2024
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Monitored budget and utilized operational resources.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Realtor

Murney Associates, Realtors
01.2021 - 03.2023
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Advised clients on market conditions and property value for informed decision-making.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.

General Manager

Verizon
04.2013 - 11.2020
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Solutions Manager

Verizon Wireless
01.2011 - 04.2013
  • Collaborated with cross-functional teams to develop innovative solutions for complex client problems.
  • Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
  • Mentored junior staff members, fostering a positive learning environment that encouraged professional growth.
  • Championed the adoption of industry best practices within the organization, elevating overall performance standards.
  • Established effective communication channels between team members, fostering a collaborative work environment.

Sales Representative

Verizon
04.2009 - 01.2011
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Call Center Representative

Alltel Wireless
01.2006 - 03.2009

Education

Bachelor of Arts (BA), Business management -

University of phoenix
01.2007

Skills

  • Customer Experience
  • Direct Sales
  • Sales
  • Retail
  • Store Management
  • Customer Service
  • Financial Oversight
  • Schedule Management
  • Training Management
  • Teamwork and Collaboration
  • Financial Planning
  • Staff Management
  • Staff Scheduling
  • Calendar Management

Certification

Real Estate Broker/Sales Agent, MISSOURI ASSOCIATION OF REALTORS, 2021001418

Timeline

Director of Operations

Gerken & Associates Realtors
03.2023 - 03.2024

Realtor

Murney Associates, Realtors
01.2021 - 03.2023

General Manager

Verizon
04.2013 - 11.2020

Solutions Manager

Verizon Wireless
01.2011 - 04.2013

Sales Representative

Verizon
04.2009 - 01.2011

Call Center Representative

Alltel Wireless
01.2006 - 03.2009

Bachelor of Arts (BA), Business management -

University of phoenix

Similar Profiles

CREATE PROFILE
Michael Nicholl