Summary
Work History
Education
Skills
Timeline
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Michael Nichols

Silverdale

Summary

Proven to excel in customer-oriented roles, I leveraged my strong work ethic and relationship-building skills at Pizza Hut to significantly enhance customer satisfaction and sales. My adeptness in complaint resolution and data management has consistently driven process improvements, achieving notable increases in efficiency and profitability.

Work History

CSA

Pizza Hut
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Sales Associate

Walmart
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Dishwasher

Chipotle
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Loss Prevention

Walmart
  • Implemented loss prevention strategies, reducing instances of damaged or misplaced goods.
  • Implemented best practices for loss prevention, reducing shrinkage and boosting store profitability.
  • Improved loss prevention strategies, resulting in reduced shrinkage rates and increased profit margins.
  • Implemented effective loss prevention measures to minimize theft and protect store assets.

Sales Assistant

Lowes
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Driver

Doordash
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Driver

Uber

Driver

Stat MD
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Education

GED - Basic Education

William J Pete Knight High School
Palmdale, CA
05.2012

Skills

  • Goal oriented
  • Patience and tolerance
  • Strong work ethic
  • Up-selling and Cross-selling
  • Performance tracking
  • Data entry
  • Complaint handling
  • Staff education and training
  • Call center operations
  • Complaint resolution
  • Account management
  • Quality assurance controls
  • Cash handling
  • Customer consultation
  • Call center experience
  • Documentation and reporting
  • Payment processing
  • Clerical support
  • Product promotion
  • Request management
  • Refund processing
  • Customer relations
  • Teamwork and collaboration
  • Customer service
  • Calm and professional under pressure
  • Database management
  • Understanding customer needs
  • Computer skills
  • Relationship building
  • Work prioritization
  • Problem resolution
  • Policies and procedures adherence
  • Employee coaching
  • Customer account management
  • Calm under pressure
  • Report preparation
  • Data evaluation
  • Route management
  • Process improvement
  • Data management
  • Call documentation
  • Inbound call management
  • Recordkeeping strengths
  • Contract development
  • Microsoft office
  • Report creation
  • Office equipment proficiency
  • Complaint investigation

Timeline

CSA

Pizza Hut

Sales Associate

Walmart

Dishwasher

Chipotle

Loss Prevention

Walmart

Sales Assistant

Lowes

Driver

Doordash

Driver

Uber

Driver

Stat MD

GED - Basic Education

William J Pete Knight High School

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Michael Nichols