Michael Nichols

Store Manager

Turners Outdoorsman

08.2011 - 06.2022

Managed four different locations, Corona, CA, West Covina CA, Pasadena, CA, and Signal Hill, CA. Increasing sales at each location managed.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Approved regular payroll submissions for employees.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.