Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Nickels

Wauwatosa,WI

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Prosthetics Clerk

Zablocki VA Medical Center
MILWAUKEE, WI
03.2023 - Current
  • Provides exceptional customer service to both internal and external clients and serves as the point of contact for inventory needs.
  • Utilizes programs such as the GIP, VISTA, CPRS, APAT, and appointment management software quickly and efficiently.
  • Acts as the primary contact for external customer service regarding inventory needs and support.
  • Support the purchasing agent team by adhering to Federal Acquisition Regulations, VA Acquisition Regulations, and VHA guidelines.
  • Assists veterans in obtaining specific medical equipment, supplies, or services in accordance with Prosthetics directives and programs like ROES and the CPAP clinic.
  • Manages the scheduling of appointments with specialty clinics for veterans, including coordinating directly with veterans and providing details on appointment times and locations.
  • Receive, review, and process incoming mail, including invoices, purchase orders, and sensitive information related to the prosthetics department.
  • Proficient in using the VISTA suspense system to verify the accountability of prosthetic expenditures, manage purchasing and prosthetics programs, and associate obligations with individual veterans.

Beneficiary Travel Rep

Zablocki VA Medical Center
Milwaukee, WI
12.2021 - 03.2022
  • Corresponded with providers regarding payment disputes and other issues related to reimbursements.
  • Provided customer service support to clients inquiring about their reimbursement status.
  • Performed accurate filing and document management activities.
  • Generated reports on reimbursement activities for management review.

PCB Prototype Circuit Board Assembler

Touchpad Electronics
Mukwonago, WI
06.2018 - 06.2020
  • Perform minor repairs on defective parts or products during the assembly process.
  • Maintain accurate inventory records of all materials used in the manufacturing process.
  • Inspect finished products for defects and conformance to customer requirements.
  • Collaborate with team members to optimize workflow processes within the department.
  • Assemble components according to specifications using hand tools, power tools, and other equipment.

Education

Some College (No Degree) - Electronic Engineering

MATC
WI

Skills

  • Cash Management
  • Quality Control
  • File Maintenance
  • Customer Satisfaction
  • Quality Management
  • Verbal and writing communication
  • Database Management
  • Mail Processing

Certification

  • Timekeeping License - Skilled in accurately preparing timecards and ensuring they are submitted on time.
  • Keys for VISTA, CPRS, VistaGUI, & APAT - Well versed in the operation

Timeline

Prosthetics Clerk

Zablocki VA Medical Center
03.2023 - Current

Beneficiary Travel Rep

Zablocki VA Medical Center
12.2021 - 03.2022

PCB Prototype Circuit Board Assembler

Touchpad Electronics
06.2018 - 06.2020

Some College (No Degree) - Electronic Engineering

MATC

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Michael Nickels