Michael Nicklas
El Cajon,CA
Summary
Proactive individual with a strong background in customer service and conflict resolution. Recognized for effective crisis management and commitment to maintaining a secure environment while delivering exceptional service.
Commits to fulfilling customer needs with utmost dedication, deriving satisfaction from ensuring customer happiness.
Reliable and dedicated.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Security First
El Cajon, CA
08.2024 - 09.2025
- Conducted regular foot patrols to ensure safety and security.
- Executed loss prevention strategies to minimize theft.
- Monitored premises, observing and reporting suspicious activities.
- Managed crises effectively to resolve emergency situations.
- Administered access control measures to restrict unauthorized entry.
Personal Shopper
Walmart
El Cajon, California
11.2020 - 08.2021
- Ensured selection of quality products on behalf of customers.
- Assisted customers in locating and suggesting suitable products.
- Managed staging, preparation, and dispensing of products to customer vehicles.
- Directed delivery drivers and provided instructions as necessary.
Buser /Restaurant Hostess
Izzy's Cafe
El Cajon, CA
01.2018 - 10.2020
- Streamlined table cleaning and stocking to enhance customer turnover efficiency.
- Greeted guests and facilitated seating while providing menus and drinks.
- Supported servers by delivering food and beverages promptly to customers.
- Managed dish cart operations, scraping food waste in preparation for dishwashing.
- Functioned as backup in dish room during staff breaks and call-outs.
- Assisted in maintaining a smooth workflow by addressing guest needs proactively.
Education
El Cajon High School
4 YearsSkills
- Emergency response
- Crisis management
- Conflict resolution
- Customer service
- Food safety compliance
- Inventory management
- Time management
- Team collaboration
- Attention to detail
- Communication skills
- Problem solving
Certification
Guard Card
Timeline
Security Officer
Security First
08.2024 - 09.2025
Personal Shopper
Walmart
11.2020 - 08.2021
Buser /Restaurant Hostess
Izzy's Cafe
01.2018 - 10.2020
El Cajon High School