Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Nicolls

Portland,OR

Summary

Dynamic and compassionate professional with extensive experience at Central City Concern, excelling in crisis intervention and conflict de-escalation. Proven ability to enhance safety through effective surveillance and emergency response. Skilled in documentation and relationship building, ensuring a secure and welcoming environment for all clients and guests.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Community Building Assistant

Central City Concern
02.2025 - Current
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Checked and verified photo identification prior to granting facility access.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Wrote detailed reports of all security breaches and investigations.
  • Executed tasks within time and budget constraints.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enforced policies and procedures to increase efficiency.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Checked in and stocked inventory throughout facility.
  • Reported vandalism or other damage to property to supervisor.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Reported damages and hazardous conditions to management for further action.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Caregiver/CNA

Windsong Dementia Care Facility
10.2022 - 01.2023
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Completed regular check-ins and progress report for each client.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Kitchen Lead

Abby's Legendary Pizza
02.2022 - 10.2022
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Caregiver/CNA

Regent Court Memory Care
03.2021 - 07.2021
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

High School Diploma -

Douglas McKay Highschool
Salem, OR
06.2000

Skills

  • Sanitation practices
  • Safety compliance
  • Identification verification
  • Stationary surveillance
  • Premises patrol
  • CCTV monitoring
  • HIPAA compliance
  • First aid and safety
  • Incident reporting

Timeline

Community Building Assistant

Central City Concern
02.2025 - Current

Caregiver/CNA

Windsong Dementia Care Facility
10.2022 - 01.2023

Kitchen Lead

Abby's Legendary Pizza
02.2022 - 10.2022

Caregiver/CNA

Regent Court Memory Care
03.2021 - 07.2021

High School Diploma -

Douglas McKay Highschool

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