Michael Nimey
Marcy,New York
Summary
Owner of Advanced Automotive Service Center with a strong history of improving customer relations and operational efficiency. Specialized in small business operations, successfully implemented marketing strategies that increased brand awareness and strengthened client relationships. Achievements include significant financial growth and high rates of repeat business.
Overview
36
36
years of professional experience
Work History
Owner
Advanced Automotive Service Center
10.1988 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Improved team productivity by introducing innovative project management tools and techniques.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Whitesboro Central School
Marcy, NY06-1983
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Advanced Automotive Service Center
10.1988 - 11.2024
High School Diploma -
Whitesboro Central School
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