Summary
Overview
Work History
Education
Skills
Additionalinformation
Military Service
Personal Information
Timeline
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Michael Noble

Toledo,United States

Summary

Results-oriented professional with a strong work ethic and dedication, seeking a long-term position as a key contributor in your company. Proficient in computer skills, communication, and inbound/outbound call center operations. Committed to utilizing my talents and assets to their fullest potential for the success of the organization. Looking for a company where I can grow and make a significant impact.

Overview

14
14
years of professional experience

Work History

Sales and Marketing Assistant

Kroger's Grocery
Toledo, OH
08.2023 - 03.2024
  • Developed and executed marketing campaigns to promote products and services.
  • Assisted in the development of pricing strategies to maximize profits.
  • Analyzed customer feedback to improve product quality and service offerings.
  • Coordinated with other departments to ensure successful execution of marketing plans.
  • Monitored competitors' activities, trends, and market conditions.
  • Researched industry news, trends, best practices, and regulations related to the company's products or services.
  • Managed budgets associated with each project while staying within set guidelines.
  • Ensured compliance with all applicable laws in regards to advertising and marketing campaigns.
  • Utilized analytics tools to track effectiveness of campaigns and optimize results accordingly.
  • Supported customers by obtaining information, clarifying issues and coordinating swift resolutions.
  • Provided administrative support to supervisor and teammates.
  • Researched and evaluated competitor marketing and digital content.

Senior Account Manager

Xfinity Comcast
Atlanta, GA
04.2018 - 07.2023
  • Met and exceeded all sales goals and objectives.
  • Managed staff of up to 120 people
  • Created and implemented new sales and marketing strategies.
  • Conducted performance reviews for all employees under my supervision.
  • Interview potential candidates for employment.
  • Worked in both Xfinity's residential and Business segments.
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Analyzed market trends to identify new business opportunities for the company.
  • Provided ongoing training and support to junior team members on sales techniques and processes.
  • Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
  • Reduced process lags by training employees on best practices and protocols.
  • Recruited, hired and trained new hires to optimize profitability.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Identified opportunities for cross-selling products and services to existing customers.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
  • Collaborated with customers to develop strategic business and account plans.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.

Senior Loan Analyst

Remington Financial
Atlanta, GA
02.2010 - 04.2018
  • Assist and provide clients with all pertinent knowledge to securing financing.
  • Analyzing credit reports.
  • Calculating income-to-debt ratios.
  • Assist client in preparing all necessary documents needed to secure financing.
  • Managing clients' personal financial portfolios with assets worth over $60,000,000.00.
  • Assist clients in strategizing financial goals.
  • Managed staff of up to 20 people.
  • Analyzed loan applications and financial documents to assess creditworthiness of potential borrowers.
  • Performed due diligence on potential borrowers, verifying information such as income, assets, liabilities, and other relevant data.
  • Monitored loan performance to ensure compliance with applicable laws and regulations.
  • Reviewed loan documents for accuracy and completeness prior to funding or closing the loan.
  • Conducted market research to identify trends in mortgage rates and terms that could affect loan decisions.
  • Maintained up-to-date records of all loans originated or serviced within the organization.
  • Negotiated terms with third parties involved in a loan transaction such as appraisers, title companies, attorneys.
  • Evaluated borrower requests for modifications or extensions of existing loans.
  • Identified valuable solutions for customers with credit problems.
  • Prepared reports for customers with delinquent and irreconcilable accounts.

Department Manager/Sales Associate

Home Depot
Denver, CO
01.2010 - 03.2018
  • Worked as department manager for retailer Home Depot.
  • As the Special Services manager, I was responsible for handling all customer service issues.
  • From customer complaints, ordering special order items for clients, vendor relations, and customer service training for all employees in the store.
  • Also, logistics was a huge part of the job, especially dealing with over 300 vendors a year that sell and service Home Depot.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Negotiated contracts with suppliers for materials used by the Department at competitive rates.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Education

Bachelor's - Business and Managerial Economics

California State University Long Beach
Long Beach, CA
05.2008

Skills

  • Skilled in Microsoft Office Applications
  • Sales Strategy Development
  • Customer Engagement
  • Strategic Financial Analysis
  • Financial Data Analysis
  • Client Relationship Management
  • Data-Driven Forecasting
  • Relationship Management
  • Client Relationship Management
  • Financial Reporting Proficiency
  • Expense Management
  • Performance Tracking
  • Lead Generation
  • Marketing
  • Direct Marketing
  • Social media networking
  • Sales
  • Pipeline Maintenance
  • MS Office
  • Promotional cold-calling
  • Email Marketing
  • Sales Presentations
  • Customer Relationship Management (CRM)
  • Research
  • Lead prospecting
  • Inbound Marketing

Additionalinformation

Expert, Intermediate, Expert, Expert, Expert, Expert, Expert, Expert, Expert

Military Service

Army, United States, E-4

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Senior Account Manager / Customer Service Representative

Timeline

Sales and Marketing Assistant

Kroger's Grocery
08.2023 - 03.2024

Senior Account Manager

Xfinity Comcast
04.2018 - 07.2023

Senior Loan Analyst

Remington Financial
02.2010 - 04.2018

Department Manager/Sales Associate

Home Depot
01.2010 - 03.2018

Bachelor's - Business and Managerial Economics

California State University Long Beach

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Michael Noble