Michael Nolan
Hanford,California
Summary
Adept Information Systems Technician with a proven track record from U.S. Navy Active Duty, specializing in network configuration and fostering team collaboration. Excelled in enhancing data security and streamlining IT processes, significantly improving resolution times and end-user satisfaction. Demonstrates a keen ability to quickly master new technologies, ensuring optimal system performance and reliability.
Overview
12
12
years of professional experience
Work History
Information Systems Technician
U.S. Navy Active Duty
02.2013 - 08.2024
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Assisted with updating technical support best practices for use by team.
- Attended regular client meetings to report project progress and address questions.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Increased employee productivity with thorough training on new software tools and processes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Facilitated smooth communication between departments by maintaining a reliable email server environment.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
- Installed, configured, and patched user hardware and software.
- Enhanced data security by conducting regular vulnerability assessments and applying necessary patches.
- Trained users on how to properly operate equipment and software programs.
Education
No Degree -
No Degree - CCNA1/2 & Security +
CISCO Comptia
San Diego, CA04.2019
No Degree - LINUX Server Administration
Naval Linux Server
San Diego, CA04.2016
No Degree - A+ & CCNA 1
Cisco Comptia
Pensacola, FL09.2013
High School Diploma -
River Valley High School
Spring Green, WI06.2009
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network Troubleshooting
- End-user support
- Hardware and software maintenance
- Remote Support
- IT Asset Management
- VPN Configuration
- Software Installation
- Wireless Networking
- Technical Troubleshooting
- IT Documentation
- Equipment Setup
- Incident Management
- Software Updates
- VoIP Systems
- Inventory Oversight
- Patch management
- End-User Training
- Systems administration
- Disaster Recovery
- Information Security
- Quick Learner
- Attention to Detail
- Team Collaboration
- Self Motivation
- Workstation Maintenance
- Permissions and Access Control
- PC diagnostics
- Parts Inventory Management
- Connectivity Resolution
- Port security knowledge
- Servers expertise
- Server Event Logging
- Virus Protection
- IT best practice framework expertise
- Cisco router and switch security
- SOP Writing
Additional Information
I have extensive experience with NMCI specific operation to include but not limited to.
1. MAC Requests
2. ITPOC working for VFA-192 and VFA-125 coordination of detachments and deployments.
3. Information System Security Officer working under Chris at N6 Wing.
4. Procurement and proper disposal of IT assets.
5. Asset management for SPRITE, maintaining proper inventory and directed intervals.
6. Share Point Admin for VFA-192
7. Training for squadron users to properly migrate to FLANKSPEED.
Timeline
Information Systems Technician
U.S. Navy Active Duty
02.2013 - 08.2024
No Degree -
No Degree - CCNA1/2 & Security +
CISCO Comptia
No Degree - LINUX Server Administration
Naval Linux Server
No Degree - A+ & CCNA 1
Cisco Comptia
High School Diploma -
River Valley High School