Michael Nooner

• Creates final modification documents, generates directly to the borrower, works all incoming modification documents, audits for accuracy, decisioning, coordinates modification execution
• Audits and tracks all system changes throughout the modification booking process; clears suspense and requests final escrow analysis.
• Responsible for validating loan position and closing loss mitigation workstations in MSP.
• Processes GNMA buyout requests/redelivery and FNMA reclassification requests

• Collaborate with legal teams to halt or delay foreclosure proceedings while exploring alternative solutions with borrowers.
• Evaluate borrowers for loan modification eligibility and assist in creating sustainable repayment plans.
• Ensure all loss mitigation activities adhere to federal, state, and company-specific regulatory guidelines
• Coordinate short sale transactions, working closely with real estate agents, appraisers, and title companies to facilitate the sale of distressed properties.
• Conduct thorough financial assessments of borrowers in distress to understand their financial circumstances and hardship reasons.

• Providing empathetic and informative customer service to borrowers, helping them understand their options and guiding them through the application process.
• Collaborating with other departments within the lender or servicer , such as underwriting and collections to facilitate the loss mitigation process.
• Keeping track of the status of borrowers’ applications and ensuring that necessary actions are taken to move them toward resolution.
• Serving as the main point of contact for borrowers seeking assistance with their mortgage issues.

.

• Assisted in training new staff members on department policies, procedures and guidelines.
• Facilitated communication between borrowers, lenders, attorneys and other stakeholders.
• Providing regular reports to senior management on the status of foreclosure cases.
• Tracking and managing foreclosure timelines to ensure the process proceeds efficiently.
• Supervised staff responsible for researching title issues, preparing affidavits and managing document flow.
• Recommended changes or improvements to existing processes based on industry trends or feedback from customers.

• Analyzed financial documents such as income statements, bank statements, tax returns and credit reports.
• Provided clients with guidance on the best options available to help them avoid foreclosure.
• Negotiated repayment plans with borrowers that complied with lender's policies and procedures.
• Monitored progress of loan modifications from initial application through final approval stages.
• Maintained accurate records of all activities related to loss mitigation efforts.
• Responded promptly to inquiries from customers, lenders, title companies or other parties involved in the loan modification process.

• Trained and coached new sales personnel on best practices, customer service, and account management.
• Analyzed data from weekly and monthly reports to identify areas of improvement for the team.
• Assisted in developing marketing campaigns for products and services offered by the company.
• Created an incentive program that motivated sales staff to reach their goals quickly and efficiently.
• Provided guidance on pricing strategies based on market research and competitor analysis.
• Prepared monthly forecasts and budgets for the inside sales team.