Michael Norris

Work History

Visitor Services Information Asst, GS-1001-05

USDA Forest Service

Paisley, OR

08.2022 - Current

Mon-Fri, 0800-1630, 40hr/wk
Ensures that the information desk at a reception area or visitor center is always covered and answers the phone and radio. Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions. Evaluates inquiries to provide the most useful and appropriate information or to suggest other options, such as alternate routes or activities.
Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements. Is held responsible for submitting and accounting for collected monies using approved computer programs and records.
Serves as a Government Purchase Card holder (micro-purchases) for our district office
Visits and is very familiar with trails, campgrounds, roads, and other areas on the unit, to provide accurate, descriptive information. Plans and presents interpretive talks and programs for visitors, local schools, and other groups. Uses a variety of tools, such as drawings, activity specific tools, and audio/visual equipment, as interpretive aids for presentations.
Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board. Supports the office by performing such duties as monitoring of field going personnel for safety purposes, assistance with scheduling the conference room, fleet use reporting, travel assistance, assistance with purchasing during busy times, and other projects and duties as assigned by the supervisor. Monitors the status of office and security equipment and uses a variety of office and computer equipment to accomplish project and unit goals
Ensures that the information desk at a reception area or visitor center is always covered and answers the phone and radio. Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions. Evaluates inquiries to provide the most useful and appropriate information or to suggest other options, such as alternate routes or activities.
Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements. Is held responsible for submitting and accounting for collected monies using approved computer programs and records.
Serves as a Government Purchase Card holder (micro-purchases) for our district office
Visits and is very familiar with trails, campgrounds, roads, and other areas on the unit, to provide accurate, descriptive information. Plans and presents interpretive talks and programs for visitors, local schools, and other groups. Uses a variety of tools, such as drawings, activity specific tools, and audio/visual equipment, as interpretive aids for presentations.
Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board. Supports the office by performing such duties as monitoring of field going personnel for safety purposes, assistance with scheduling the conference room, fleet use reporting, travel assistance, assistance with purchasing during busy times, and other projects and duties as assigned by the supervisor. Monitors the status of office and security equipment and uses a variety of office and computer equipment to accomplish project and unit goals

Minister

United Methodist Church

Green Mountain, NC

06.2013 - 05.2016

Mon-Sun, Hours varied depending on needs of Parishioners, 40+hr/wk
Led programs such as worship, study, fellowship, and service opportunities.
Provided spiritual care through visitation, counseling, and prayer.
Authored sermons, speeches and other religious materials.
Interacted with local community, building relationships with civic organizations and other churches.
Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
Officiated special services such as weddings, funerals, baptisms, and nursing home services.
Demonstrated leadership skills in managing projects from concept to completion.
Oversaw administration and management of all areas of ministry.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Self-motivated, with a strong sense of personal responsibility.

Program Manager - Information Technology, E-6

US Air Force

Eielson AFB, AK

10.2008 - 01.2012

Mon-Fri, 0800-1630, 40hr/wk
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Developed and maintained $5M IT department operational budget.
Developed standards, set specifications and complied with federal, state and local legislation.
Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
Facilitated a five-year multi-level Pentagon wing level management classified project of installation of servers, data pads, electronic conversion of technical orders from physical to e-formal resulting in a savings of 16M in paper copies for operating instructions for the F-16 maintenance fleet

Military Training Instructor, E-5

US Air Force

Lackland AFB, TX

06.2006 - 10.2008

Mon-Sun, 0300-2300, 80+hr/wk
Trained 16,000 future Airmen in the basics of military bearing, customs and courtesies, drill and ceremony, and general appearance and decorum.
Led over 500 classroom instruction hours towards said goals above.
Spent an average of 7 days a week and 16 hours per day towards facilitating the future of our Air Force and the next generation of leaders

NCOIC, Air Force Fellows, E-5

US Air Force

Maxwell AFB, AL

02.2005 - 06.2006

Mon-Fri, 0800-1630, 40hr/wk
Developed and implemented onboarding and orientation programs for new students.
Primary contact for the premier advanced education portal for the Air Force.
Interacted with 100 AF officers and civilian DoD employees and 50 respective White House, DoD, and civilian educational institutions with regards to IT specifications for our students and said institute. This included system specific software and hardware needs, paraphernalia, inter/intranet, security software/protocols, and accountability
Ran point on our annual two-week Pentagon brief and upcoming yearly budget and program availability.
Facilitated an IT budget of $3 mil and 250 pieces of computer hardware and software

NCOIC, Air & Space Power Journal, E-5

US Air Force, CADRE

Maxwell AFB, AL

02.2003 - 02.2005

Mon-Fri, 0800-1630, 40hr/wk
Responsible for the creation and maintenance of websites in English, Portuguese, Spanish, Arabic, and French using HTML, CSS, JavaScript, and SQL with a subscription rate of 2 million readers across 57 countries
Scanned, edited, and digitized 50 years’ worth of journals utilizing Adobe CS and Office Suite software for entry into a database. Immediate integration resulting in reduced paper waste, increased access for all with database access, increased depth of knowledge and research for Air War University students and faculty
Designed and developed the database utilizing SQL
Worked closely with publishers, editors, translators, and staff to ensure a timely and exacting read for our subscribers.

NCOIC, Information Systems

US Air Force, Judge Advocate General

Mountain Home AFB, ID

02.2001 - 02.2003

Mon-Fri, 0800-1630, 40hr/wk
Responsible for the supervision and training of two Airmen and a budget of $2M for IT support.
Installed, modified, and repaired software and hardware to resolve technical issues.
Coached and trained end-users on functions, features and basic troubleshooting of software such as Office & Adobe Suite and judicial system database (worldwide)
Provided basic end-user troubleshooting and desktop support.
Implemented security policies and distributed updates to end users.
Compiled and accurately entered data for each customer encounter to record in system.
Installed, configured and patched user hardware and software.
Documented support interactions for future reference.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Performed tests of functionality, security, and performance of different workstations and devices.
Identified and solved technical issues using variety of diagnostic tools and tactics.
identified and isolated the system that was infected multiple virus' introduced by one of our staff as they were about to send base wide.
Configured hardware and granted system permissions to new employees.
Followed up with staff to verify optimal customer satisfaction following support engagement and problem resolution.
Trained 45 staff office on proper operations of hardware and software programs.
Supervised and monitored delivery of contractual services according to SLA agreements.
Performed contract and SLA oversight and facilitation of client needs to foster account growth.
Used ticketing systems to manage and process support actions and requests.
Replaced motherboards and various other parts on multiple CPU’s effectively bringing them current on hardware needs and putting them back into rotation for rapid deployment.
Coordinated the deployment of $2 million in IT assets to forward locations in response to ground forces being deployed during Operation Enduring Freedom

Summary

Overview

Work History

Visitor Services Information Asst, GS-1001-05

Minister

Program Manager - Information Technology, E-6

Military Training Instructor, E-5

NCOIC, Air Force Fellows, E-5

NCOIC, Air & Space Power Journal, E-5

NCOIC, Information Systems

Education

Associate of Science - Avionics Technology

Associate of Science - Management Information Systems

Bachelor of Science - Cybersecurity

Additional Information

Certification

Timeline

Similar Profiles

John MaguraJohn Magura

Michelle FullerMichelle Fuller

Jennifer ChapmanJennifer Chapman

Jennifer BraleyJennifer Braley

Suzzett CotaSuzzett Cota