Michael Norton
Florence
Summary
Owner and operator of an internet sales and installation business, leading a subcontracted tech and dispatch team. Expertise in project management, market campaign execution, and certified master technician responsibilities ensure efficient operations and customer satisfaction across multiple states.
Overview
14
14
years of professional experience
Work History
OWNER
AGM COMMINUCATIONS, LLC
01.2015 - Current
- I own and operate an internet sales and installation business.
- I oversee all decision making and troubleshooting of a subcontracted tech and dispatch team.
- Managed payroll, taxes, bookkeeping, scheduling, contracts, licenses, employment procedures, communications, training, and sales calls, streamlining business operations.
- Maintained ongoing contract with satellite internet company for 5 years, ensuring service continuity and client satisfaction.
- I supplied all equipment, tracking inventory, ordering equipment and processing returns of bad equipment for a team of up to 15 techs.
- I have run several market campaigns to generate sales.
- Provided exceptional customer service through effective communication and rapport-building.
- I have run line and set up large scale systems utilizing extenders and multi-unit sets on site for various large scale forest fire campsites for the Carr and Paradise fires in Northern CA.
- I am a certified master technician and a commercially approved technician.
- I currently hold a general liability and workman's comp insurance policy and am a state-licensed business.
MANAGER
COMTEK INC, LLC
08.2021 - 08.2022
- Reviewed applications, interviewed, hired, onboarded, and trained technicians, ensuring effective setup of work vehicle preventative maintenance and accurate invoicing.
- Maintained daily communication with technicians, addressing questions and ensuring installations met compliance standards.
- Coordinated daily updates about task completions and challenges with the team.
- Collaborated with owner to develop and implement policies and procedures.
- Comtek is a subcontracted installation office for Charter communications.
Manager
light house Inn
Florence
01.2016 - 03.2018
- Managed team operations, enhancing workflow and productivity.
- Trained employees on multiple job positions, ensuring coverage across roles.
- Cleaned guest rooms according to hotel standards and procedures. following established procedures and standards.
- Laundered linens and towels using commercial washing machines to meet hotel standards. and towels using commercial washing machines.
- Maintained cleanliness in common areas by organizing and cleaning hallways and lobbies. in common areas, including hallways and lobbies.
Lead Technician
Linkus
Florence
04.2012 - 12.2014
- Led oversight of local Florence office and technicians, ensuring operational efficiency.
- Supported manager in daily operations, conducted weekly meetings, motivated technicians, and resolved issues to uphold quality standards.
- Completed Dish network satellite TV installations and service calls, meeting customer satisfaction.
- I coordinated loading each technician's truck with the proper equipment for the day and drove my own route.
- Traveled to various locations for service calls and installations. Arrived during allotted time frames.
Education
High School Diploma -
Sheridan High School
Sheridan Oregon06-1991
Skills
- Internet technician certification
- Knowledge of extenders
- Troubleshooting systems
- Installation management
- Order management
- Inventory management
- Business financial management
- Sales services
- Office suite proficiency
- Team leadership
- Written communication
- Knowledge of VPN
- Equipment handling
- CPR certified
Timeline
MANAGER
COMTEK INC, LLC
08.2021 - 08.2022
Manager
light house Inn
01.2016 - 03.2018
OWNER
AGM COMMINUCATIONS, LLC
01.2015 - Current
Lead Technician
Linkus
04.2012 - 12.2014
High School Diploma -
Sheridan High School