Michael Nunez
Glendale,AZ
Summary
Highly motivated individual extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Assosciate
Banana Republic Factory Store
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Nordstrom
12.2021 - 04.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register after end of shift to balance and record accurate transactions.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Utilized upselling techniques to promote additional products and increase sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Logistics Coordinator
Nordstrom
11.2019 - 12.2021
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Developed useful shipping systems to establish cost-effective delivery of products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Front of House Team Member
Rubios Coastal Grill
05.2019 - 10.2019
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Processed customer payments and balanced cash drawers.
- Distributed food to waiters and waitresses to serve to customers.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
BBA - Finance
University of Arizona
05.2025
Associate of Arts - Business
Phoenix College
Phoenix,AZ05.2023
High School Diploma -
Willow Canyon High School
Surprise, AZ05.2019
Skills
- Creative Strategies
- Brand Presentation
- Stockroom Rotation
- Multitasking Strengths
- Time Management
- Conflict Resolution
- Customer Service
- Store Planning and Display Design
- Inventory Tracking
- Stocking and Replenishing
- Suggestive Selling
- Teamwork and Collaboration
- Customer Inquiries
- Excel Shortcuts
Timeline
Sales Assosciate
Banana Republic Factory Store
04.2023 - Current
Sales Associate
Nordstrom
12.2021 - 04.2023
Logistics Coordinator
Nordstrom
11.2019 - 12.2021
Front of House Team Member
Rubios Coastal Grill
05.2019 - 10.2019
BBA - Finance
University of Arizona
Associate of Arts - Business
Phoenix College
High School Diploma -
Willow Canyon High School
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