
Dynamic professional with over 10 years of supervisory experience in customer service and 8 years of expertise in tractor-trailer driving. Proven ability to lead teams, resolve customer concerns, and uphold exceptional service standards while prioritizing safety, time management, and reliability in transportation operations. Recognized for strong communication skills, effective problem-solving abilities, and an unwavering work ethic. Holds a CDL Class A license with a clean MVR, reflecting a commitment to excellence in all aspects of the role.
· Transport vehicles to dealerships and customers using flatbed and multi-car haulers
· Safely load and secure vehicles, ensuring damage-free delivery
· Maintain strict adherence to DOT safety regulations and inspection procedures
· Operated Class A tractor-trailers transporting general freight (hazardous & non-hazardous)
· Loaded and unloaded freight using forklift and pallet jacks
· Maintained compliance with DOT regulations, ELD usage, and company safety policies
· Completed deliveries on time while maintaining excellent safety standards
· “Maintained safe driving record with no major violations or preventable accidents”
· Operated Class A tractor-trailer across regional and OTR routes
· Transported general freight and specialized loads with a strong safety record
· Maintained 100% compliance with DOT regulations, ELD usage, and inspections
· Managed scheduling, routing, fuel, and maintenance independently
· Built strong relationships with customers through reliable and professional service
· “Experience with electronic logs (ELD systems such as Omnitracs / Samsara)”
· Streamlined logistics operations to enhance delivery efficiency and customer satisfaction.
· Led and supervised team members, improving performance and productivity
· Conducted training, coaching, and performance evaluations
· Resolved customer issues and ensured high service standards
· Provided professional customer support via phone and in-person
· Handled inquiries, complaints, and escalations efficiently
· Maintained high customer satisfaction and retention
DOT Compliance & Safety Regulations
ELD & Logbook Management
Pre-Trip & Post-Trip Inspections
Regional & OTR Driving
Auto logistics management
Customer Service & Client Relations
Route Planning & Time Management
Bilingual: English / Spanish
· Class A CDL (Hazmat Endorsement)
· Forklift Operation (Certified)