Michael Nussman
Sacramento,CA
Summary
Hospitality professional with thorough understanding of event and banquet operations, ready to contribute to dynamic team. Known for delivering seamless service and maintaining positive guest experience during high-pressure events. Reliable team player who adapts quickly to changing demands and ensures smooth operations through attentive service and excellent communication skills.
Seeking to transition into new field, bringing skills developed in fast-paced, customer-focused environment. Demonstrates proficiency in time management, communication, and problem-solving. Aiming to leverage these transferable skills to contribute effectively in new role.
Overview
16
16
years of professional experience
Work History
Banquet Bartender
Morgan Creek Golf Course
02.2022 - 09.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Played an active role in inventory management by ordering supplies as needed, monitoring stock levels, and minimizing waste.
- Helped management plan and serve bar menu exceeding customer expectations.
- Worked closely with event coordinators on customized beverage options tailored specifically to client needs and preferences.
- Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
- Addressed customer inquiries or concerns promptly while maintaining professionalism under pressure during busy periods of service.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Set and reset tables to support serving staff.
- Set up glassware, liquor, and other necessary supplies for special events.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
- Maintained safety standards by following proper sanitation procedures for glassware, utensils, and work surfaces.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
Bartender
Phat Chads
01.2021 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Blue Cue Bar & Restaurant
04.2020 - 01.2021
- Maintains secure cash drawers, promptly resolving discrepancies in daily totals
- Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Manages accurate register and produced daily sales reports backing up inventory usage numbers
- Maintains relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Sets up bar for operation, obtains cash bank and stocks service bar
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender Supervisor
Morgan Creek/Rocklin Golf Club
03.2013 - 05.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Recruited and trained new bartenders for various events
Bartender
Dante Club
11.2015 - 10.2018
- Kept bar presentable and well-stocked to meet all customer needs
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Offered friendly and efficient service to all customers while handling challenging situations with ease
Bartender
Suede Blue Restaurant
01.2009 - 01.2013
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Completed regular bar inventories and daily requisition sheets and increased sales and profits
- Consulted with managers to organize special events and promotions
- Implemented drink prep procedures that significantly reduced wasted stock
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
Education
Business Management
Sierra College
Rocklin, CAHigh School Diploma -
Oakmont High School
Roseville, CA06-2001
Skills
- Strategic planning
- Staff Management
- Policies and procedures
- Inventor
- Ordering procedures
- Group reservations management
- Customer service
- Efficient multitasking
- Reliability and punctuality
- Stress tolerance
- Professional appearance
- Payment collection
- Suggestive selling
- Special event coordination
- Stock management
- Adaptable work style
- Superb customer service
- Social media promotion
- Reliable and punctual
- Outstanding customer service
- Conflict resolution
- Teamwork and collaboration
- Fast learner
- Friendly and outgoing
- Customer engagement
- Time management abilities
Timeline
Banquet Bartender
Morgan Creek Golf Course
02.2022 - 09.2024
Bartender
Phat Chads
01.2021 - 02.2023
Bartender
Blue Cue Bar & Restaurant
04.2020 - 01.2021
Bartender
Dante Club
11.2015 - 10.2018
Bartender Supervisor
Morgan Creek/Rocklin Golf Club
03.2013 - 05.2020
Bartender
Suede Blue Restaurant
01.2009 - 01.2013
Business Management
Sierra College
High School Diploma -
Oakmont High School
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