Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
MICHAEL OBERENDER

MICHAEL OBERENDER

Denver,CO

Summary

Dynamic Senior Customer Success Manager with 10 years of sales experience, including leadership roles, and a proven track record at Freestar driving revenue growth through strategic account management and persuasive communication. Expert in data analysis and team leadership, I excel in optimizing client services, enhancing customer loyalty, and ensuring high retention rates and successful software solution conversions.

Overview

13
13
years of professional experience

Work History

Senior Customer Success Manager/ CSM /Business Development Manager

Freestar
12.2020 - Current
  • Managed advertising optimizations for over 25 accounts, driving annual revenue growth.
  • Streamlined technology product presentations to align with current advertising trends.
  • Developed strategies for identifying and converting top clients to software solutions.
  • Tracked account activity via CRMs, ensuring high client retention after launch.
  • Directed team operations to enhance response time and increase customer loyalty.

Sales Director

Marriott Southeast Sales
11.2019 - 11.2020
  • Directed a team of 24 Sales Administration and Specialist Associates across multiple markets and channels.
  • Identified top sales talent for entry-level positions within the Sales Organization.
  • Communicated strategic sales vision, providing training and coaching to veteran and junior sales team members.
  • Developed and implemented sales channel processes to enhance response time and customer loyalty.
  • Led the execution of effective company incentive programs within the Southeast Group Sales Market.
  • Assisted VP of Sales and Directors with report preparation and analysis for special projects.
  • Collaborated with the Training Director to prepare the Sales Administration Team for management roles.
  • Managed scheduling and coordination to ensure optimal coverage within the Sales Organization.

Director of Hotel Sales

Marriott/JW Marriott New Orleans
11.2018 - 11.2019
  • Managed comprehensive sales operations for the hotel and area office, driving profitability.
  • Implemented effective sales strategies, delivering measurable returns for ownership and Marriott International.
  • Established strong relationships with the Above Property Sales Channels to enhance overall results..
  • Worked alongside Regional Marketing and eCommerce teams to align marketing initiatives and promotional activities.

Sales Manager/Sales Specialist/ Sales Executive

Marriott Southeast
09.2012 - 11.2018

Education

Asipireship SAAS Executive Certification
11-2020

Bachelor of Hospitality Administration -

Georgia State University
Atlanta, GA

Certified Customer Success Manager (CCSM)

Skills

  • Customer Relations
  • Sales strategy
  • Account management and team leadership
  • Data analysis
  • Training and employee development
  • Multitasking and prioritization skills
  • Persuasive communication techniques
  • Collaborative teamwork
  • Service optimization for clients
  • Conflict resolution and negotiation
  • Revenue generation

Timeline

Senior Customer Success Manager/ CSM /Business Development Manager

Freestar
12.2020 - Current

Sales Director

Marriott Southeast Sales
11.2019 - 11.2020

Director of Hotel Sales

Marriott/JW Marriott New Orleans
11.2018 - 11.2019

Sales Manager/Sales Specialist/ Sales Executive

Marriott Southeast
09.2012 - 11.2018

Asipireship SAAS Executive Certification

Bachelor of Hospitality Administration -

Georgia State University

Certified Customer Success Manager (CCSM)

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