Michael O'Brien

• Worked for multiple different organizations both in educational and professional contexts, as well as indoor and outdoor settings
• Preformed many different roles, including but not limited to:

-Set design/construction

-Puppet design

-Costume concept research

-Stage management

-Prop research/construction

-Box office/audience management

-Sound design, setup, maintenance, and operation

-Lighting design, maintenance, programming, and operation.

• Performed troubleshooting and diagnosis on malfunctioning equipment.

• Created immersive and engaging experiences for guests the moment they walked in the door.
• Ran challenging games for guests while staying in character and ensuring a positive experience
• Communicated clearly and on-time to share clues and direct game actions.
• Watched guests closely to maintain current understanding of gameplay.
• Worked with complex audio and visual systems, ensuring they stayed running at optimal performance.-Worked effectively during busy days with a small team of 2-3 people during long shifts
• .Ensured the building and all areas within remained clean, sanitary, and presentable for guests.-Identified and fixed issues with games, often while they were ongoing, quickly and without disrupting guest experience.-
• Took calls regarding booking and scheduling conflicts for multiple parties a day.
• Operated a point of sale system, handling transactions for games, merchandise, and refreshments.
• Learned skills and memorized information needed to run the games quickly and effectively.

• Responsible for clearing tables, stocking needed items
• Taking orders and entering them in the point-of-sale system, resulting in over five thousand dollars’ worth of sales a day
• Provided high quality standard and true hospitality by assessing, anticipating, and meeting multiple guest requirements while helping fellow employees
• Greeting guests in a friendly manner and giving customers a pleasant dining experience
• Effectively communicated to customers and peers within limited time with small room for error
• Handled and resolved spontaneous problems by being resourceful and diplomatic
• Conducted training for new hosts/hostess and bussers
• Detail and passion for service led to internal promotions.