Michael O'Brien
Plainfield,IN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager Paramedic
Seals Ambulance
Indianapolis, IN
12.2009 - Current
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
EMS Chief Paramedic
Washington Township Fire Department
Avon, IN
08.2009 - 02.2010
- Attended meetings with local government officials to discuss strategies for improving access to emergency medical services.
- Reviewed incident reports from field personnel and identified areas needing improvement or corrective action.
- Maintained records of patient care activities for quality assurance purposes.
- Ensured proper maintenance of ambulances and other equipment used in providing medical services.
Physician Extender Manager
The Care Group
Indianapolis, IN
07.2004 - 08.2009
- Conducted thorough physical evaluations and collected patient information to facilitate smooth and effective visits.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Associate of Applied Science - Paramedic Science
Indiana University School Of Medicne
Indianapolis, IN10-1988
Skills
- Interpersonal Communication
- Customer relations specialist
- Logistics Oversight
Affiliations
- Optimist Club of Plainfield
Certification
- Indiana Paramedic
- CPR
- ACLS
Accomplishments
- Healthcare Diaster Coalition Task Force
Timeline
Operations Manager Paramedic
Seals Ambulance
12.2009 - Current
EMS Chief Paramedic
Washington Township Fire Department
08.2009 - 02.2010
Physician Extender Manager
The Care Group
07.2004 - 08.2009
Associate of Applied Science - Paramedic Science
Indiana University School Of Medicne
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