MICHAEL O'BRIEN
Champlin,MN
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
38
38
years of professional experience
Work History
Parts Manager
Walser Toyota
01.2003 - Current
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Warranty Administrator
Borton Volvo
11.2001 - 12.2002
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
Parts Specialist
Borton Volvo
06.2000 - 10.2001
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Issued parts to technicians to complete customers' repairs.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Wholesale Parts Manager
Kline Volvo
07.1998 - 06.2000
- Ordered parts for customers, repair shops, and service departments for use in a equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Parts Counter Person
Borton Volvo
09.1986 - 06.1998
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Education
No Degree - Auto Parts Management
Hennepin Technical College
Minneapolis, MNHigh School Diploma -
Washburn Senior High School
Minneapolis, MN06.1981
Skills
- Stock management
- Demand forecasting
- Goal Setting
- Inventory Restocking
- Ordering parts
- Operations Management
- Customer Service
- Improving customer satisfaction
- Inventory Management
- Coordinating paperwork
Affiliations
- ADPA
Timeline
Parts Manager
Walser Toyota
01.2003 - Current
Warranty Administrator
Borton Volvo
11.2001 - 12.2002
Parts Specialist
Borton Volvo
06.2000 - 10.2001
Wholesale Parts Manager
Kline Volvo
07.1998 - 06.2000
Parts Counter Person
Borton Volvo
09.1986 - 06.1998
No Degree - Auto Parts Management
Hennepin Technical College
High School Diploma -
Washburn Senior High School
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