Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael O'Brien

Williamsburg,VA

Summary

Compassionate and dedicated Psychiatric Technician with extensive experience at Spring Harbor Hospital, skilled in crisis intervention and behavioral management. Proven ability to enhance patient satisfaction through empathetic care and effective communication. Committed to maintaining safety and confidentiality while fostering trust and rapport with diverse patient populations.

Overview

7
7
years of professional experience

Work History

Psych Tech/Crisis Prevention Response Team

Eastern State Hospital
05.2025 - Current

Psychiatric Technician

Spring Harbor Hospital
07.2019 - 05.2025
  • Assisted in wound care management, following established protocols for dressing changes, cleaning, and monitoring progr
  • Improved patient satisfaction by providing compassionate care and promptly addressing concerns.
  • Supported discharge planning process by coordinating necessary resources and providing clear instructions to patients on follow-up care.
  • Prepared patients for medical procedures by efficiently completing pre-operative tasks and providing clear instructions on what to expect during recovery.
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
  • Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
  • Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
  • Participated in ongoing professional development opportunities to stay current with best practices in mental health care.
  • Enhanced patient safety by consistently monitoring and reporting on their mental health status.
  • Established trust with patients, facilitating more effective treatment and rehabilitation.
  • Supported patients' coping mechanism development with effective communication and empathetic interaction.
  • Enhanced patient satisfaction with compassionate care and consistent support throughout their treatment journey.
  • Reduced incidents of aggressive behavior by implementing de-escalation techniques.
  • Enhanced therapeutic environment, maintaining clean and safe living space for patients.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Monitored patient behavior and immediately reported changes to supervising physician.

Outreach Worker/Shelter Attendant

Milestone Foundation
12.2018 - 07.2019
  • Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.
  • Reduced instances of drug use within the facility by enforcing strict adherence to the shelter''s substance abuse policy.
  • Developed strong relationships with clients, fostering trust and rapport that contributed to their overall wellbeing.
  • Increased client satisfaction with shelter services by providing compassionate support and guidance to each individual.
  • Managed confidential client records in accordance with privacy regulations, maintaining accurate data on each individual served at the shelter.
  • Demonstrated cultural competency while working with a diverse client population, creating an inclusive and respectful environment for all residents.
  • Responded promptly to emergencies within the facility, coordinating appropriate interventions as necessary for crisis resolution.
  • Enhanced shelter conditions by conducting regular facility maintenance and cleanliness tasks.
  • Ensured safety of shelter residents by monitoring activities and addressing conflicts as needed.
  • Served as a liaison between shelter residents and external service providers, facilitating communication to ensure clients'' needs were met.

Education

Health Education

University of Maine
Orono, ME

Skills

  • Professional boundaries
  • Substance abuse awareness
  • Self-awareness
  • Family support
  • Mental health support
  • Behavioral management
  • De-escalation techniques
  • Suicide prevention
  • Direct patient care
  • Behavior monitoring
  • Emergency response
  • Patient rapport
  • Trauma-informed care
  • Time management
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Behavior observation
  • Active listening
  • Effective communication
  • Patient safety
  • HIPAA requirements
  • Crisis intervention
  • Behavioral health

Languages

Russian
Elementary
Spanish
Elementary

Timeline

Psych Tech/Crisis Prevention Response Team

Eastern State Hospital
05.2025 - Current

Psychiatric Technician

Spring Harbor Hospital
07.2019 - 05.2025

Outreach Worker/Shelter Attendant

Milestone Foundation
12.2018 - 07.2019

Health Education

University of Maine

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Michael O'Brien