Michael O'Brien

• Executed daily operational tasks through leadership of the inbound team
• Managed a diverse team with a centered focus on continuous improvement and fostering a supportive work environment
• Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements
• Led store receiving by implementing efficient procedures, maintaining excellent cleanliness and organization of the receiving area, prioritized safe use of all powered equipment, and ensured proper disposal of all state regulated environmentally sensitive items
• Used metrics to identify and strategize ways to eliminate gaps in receiving and inbound processes

General Merchandise Team Member (October 2019-February 2024)

• Trained new team members on operational procedures and company policies
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.

Human Resources Expert (February 2024-December 2024)

• Crafted store schedule to ensure sufficient staffing during business hours.
• Managed employee onboarding, ensuring compliance with company policies and procedures.
• Assisted in developing training materials to enhance staff development initiatives.
• Supported payroll processing by verifying timecards and addressing discrepancies.
• Screened applicant resumes and coordinated both phone and in-person interviews.

Receiving Expert (December 2024- September 2025)

• Coordinated receipt and inspection of incoming shipments to ensure accuracy and quality.
• Trained new team members on receiving protocols and compliance standards to enhance operational efficiency.
• Implemented improved procedures for processing deliveries
• Maintained a clean and organized receiving area
• demonstrated safe use of powered equipment