Michael O’Connor
Holbrook,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level mental health position. Ready to help team achieve company goals. Effective Student committed to learning, developing skills in psychology and analysis . Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Motivated in working toward Bachelors in Psychology. Possess experience in situation analysis and patience. Proven success working within fast-paced, collaborative settings.
Overview
2
2
years of professional experience
Work History
Wait Staff
The Bristal Assisted Living
10.2021 - Current
- Responsible for taking resident orders as well as running orders, bussing tables and resetting and maintaining a calm hospitable demeanor when assisting clientele.
- Cultivated warm relationships with regular customers.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reported and documented resident changes in consumption or behaviors.
- Monitored food safety and sanitation standards in food service areas.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Conducted one-on-one nutritional counseling sessions with residents.
- Educated patients and families on nutrition management.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cart Attendant(Seasonal)
Target
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Periodically disinfected carts preventing spread of disease.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Responded to spills in store and in parking lot cordoning areas off and cleaning up spills using appropriate equipment.
Server(Seasonal)
Boston Market
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Bachelors - Psychology, General Studies
SUNY Stony Brook
Stony Brook, NYAssociate Of General Studies - General
Suffolk County Community College
Selden, NYHigh school diploma - N/A
Sachem High School North
Lake Ronkonkoma, NY06.2020
Skills
- Customer Service
- Server
- Food Service
- Cleaning Experience
- Custodial Experience
- Busser
- Restaurant Experience
- Food Safety
- Issue Resolution
- Hospitality Management
- Serve Refreshments
- Safety Procedures
- Health Code Compliance
- Efficient Service
- Effective Multitasking
- Critical Thinking
- Promotional Events
- Personalized Support
- Social Perceptiveness
- Physical Strength and Stamina
- Complex Problem-Solving
- Safety Policies
- Service Quality
- Quality Assessment and Assurance
- Display Arrangements
- Attentive Service
Additional Information
- Authorized to work in the US for any employer
Timeline
Wait Staff
The Bristal Assisted Living
10.2021 - Current
Cart Attendant(Seasonal)
Target
Server(Seasonal)
Boston Market
Bachelors - Psychology, General Studies
SUNY Stony Brook
Associate Of General Studies - General
Suffolk County Community College
High school diploma - N/A
Sachem High School North