Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael O'Connor

Monroe,MI

Summary

Dynamic Store Manager at Rent A Center with a proven track record in driving sales and enhancing customer satisfaction. Skilled in inventory management and training, I successfully streamlined operations, resulting in improved efficiency and reduced discrepancies. Adept at fostering team collaboration and mentoring, I prioritize operational excellence and customer relations.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

25
25
years of professional experience

Work History

Store Manager

Rent A Center
02.2015 - Current
  • Led team in achieving sales targets through effective training and performance management.
  • Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
  • Developed employee schedules to optimize staffing levels and maintain operational efficiency.
  • Implemented customer service initiatives, resulting in improved satisfaction ratings and repeat business.
  • Conducted regular audits of store operations, ensuring compliance with policies and procedures.
  • Collaborated with corporate leadership to align local operations with overall business objectives.
  • Led team with obtaining weekly collection standards.
  • Oversee all aspects of the business to ensure best P&L practices to profit on a monthly basis.

Regulatory Tech II

Apache Oil & Gas
01.2012 - 01.2015
  • Operated and maintained advanced drilling equipment to ensure optimal performance and safety standards.
  • Conducted regular inspections and troubleshooting of machinery to identify and resolve issues promptly.
  • Collaborated with engineering teams to implement process improvements, enhancing operational efficiency.
  • Trained junior technicians on equipment operation and safety protocols, fostering a culture of safety awareness.
  • Documented maintenance activities and created detailed reports for compliance and performance assessment.
  • Analyzed operational data to develop strategies for minimizing costs while maintaining service quality.

Irrigation Foreman

Stracener Irrigation & Construction
04.2007 - 01.2012
  • Supervised installation and maintenance of irrigation systems, ensuring optimal functionality and efficiency.
  • Trained and mentored team members on best practices for irrigation techniques and equipment use.
  • Developed schedules for routine maintenance, reducing downtime and enhancing system performance.
  • Conducted regular inspections to identify issues, implementing corrective actions to prevent system failures.
  • Collaborated with landscape architects to design tailored irrigation solutions for diverse projects.
  • Managed inventory of irrigation supplies, optimizing procurement processes for cost-effectiveness.
  • Ensured compliance with safety standards and regulations during all operational activities.
  • Evaluated new technologies and methods to improve irrigation efficiency and reduce water usage.

United States Marine

United States Marine Corps
04.2000 - 04.2007
  • Led training exercises to enhance team readiness and operational effectiveness.
  • Managed logistics to ensure timely supply delivery and resource allocation.
  • Developed and implemented safety protocols to minimize risk during operations.
  • Coordinated joint missions with allied forces, fostering collaboration and communication.
  • Mentored junior Marines, enhancing skills and promoting professional development.
  • Conducted inspections to maintain equipment integrity and compliance with standards.
  • Facilitated after-action reviews, identifying lessons learned to enhance future performance.
  • Streamlined communication processes for increased efficiency during high-stress operations.
  • Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
  • Developed junior Marines into future leaders through consistent mentorship and professional development opportunities.
  • Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
  • Led successful missions by implementing strategic planning and effective teamwork.
  • Rated job performance for 21 subordinates providing timely and effective feedback.

Education

High School Diploma -

Chadsey High School
Detroit, MI
06-1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Financial operations management
  • Outstanding communication skills
  • Inventory management
  • Cash management

Timeline

Store Manager

Rent A Center
02.2015 - Current

Regulatory Tech II

Apache Oil & Gas
01.2012 - 01.2015

Irrigation Foreman

Stracener Irrigation & Construction
04.2007 - 01.2012

United States Marine

United States Marine Corps
04.2000 - 04.2007

High School Diploma -

Chadsey High School

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