Michael ODonnell
Howell
Summary
Dynamic retail associate with expertise in customer service, inventory management, and conflict resolution. Proven ability to enhance product availability and foster customer satisfaction.
Overview
8
8
years of professional experience
Work History
Merchandising Associate
Lowes Hardware
Howell
04.2025 - Current
- Managed inventory levels to ensure product availability on the sales floor.
- Coordinated with team members to implement seasonal merchandising strategies effectively.
- Organized product displays to boost customer engagement.
- Conducted regular audits of merchandise for quality and presentation standards.
- Maintained cleanliness and organization of shelving and display areas.
- Resolved customer inquiries regarding product locations and features promptly.
- Participated in training new associates on merchandising techniques and store policies.
- Created innovative visual display solutions for promotional events.
- Provided excellent customer service by answering questions about products and services.
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Carried out periodic cycle counts to keep track of inventory levels accurately.
- Identified discrepancies between physical count and computer-generated reports promptly.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Communicated and coordinated planogram execution with store management.
- Examined merchandise for signs of wear or defects, removing damaged items from displays.
City Carrier Assistant
USPS
Howell
12.2024 - 03.2025
- Resolved customer inquiries about mailing services and package tracking to enhance customer satisfaction.
- Delivered mail and packages to residential and commercial addresses efficiently.
- Delivered and collected mail on foot or by vehicle under varying road and weather conditions.
- Organized packages in route sequence and delivered to the correct addresses.
- Sorted incoming and outgoing mail using established USPS procedures.
- Operated postal vehicles safely while adhering to traffic regulations.
- Conducted routine vehicle inspections to ensure operational safety and compliance.
- Maintained accurate delivery and pickup records to ensure accountability and streamline operations.
- Operated hand-held scanners to track packages during delivery process.
- Acquired customer signature for registered and insured mail.
- Assisted customers with package pickups, deliveries, and inquiries.
- Monitored road conditions for assigned route to proactively address potential delays and improve delivery punctuality.
- Used road maps or GPS to verify routes and designated addresses.
- Handled undeliverable mail by following USPS protocols for return or forwarding.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Night Closing Manager
Stop & Shop
Howell
06.2023 - 09.2024
- Supervised closing team to ensure smooth and efficient end-of-day operations.
- Managed store closing procedures to ensure compliance with company policies.
- Oversaw cash handling processes and ensured accurate register verification during store closings.
- Implemented safety measures to enhance security of store environment after hours.
- Communicated with management about potential issues during the closing shift.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and issues promptly for enhanced satisfaction.
- Resolved customer complaints quickly and efficiently while upholding company policies and procedures.
- Provided training and guidance to new and existing employees in order to maintain quality standards.
- Ensured proper communication with other shift managers for smooth transition between shifts.
- Enforced safety protocols within the store premises at all times.
File Maintenance Clerk/Scanning Coordinator
Stop & Shop
Howell
08.2022 - 06.2023
- Coordinated cross-departmental efforts for timely pricing and promotion updates.
- Managed merchandise signing processes for accurate product representation.
- Collaborated with team members to maintain organized pricing displays.
- Ensured accurate price changes were made to items.
- Verified pricing accuracy and signed merchandise tags for store shelves.
- Assisted in inventory management by updating price tags and signage regularly.
- Maintained inventory levels by restocking shelves with new merchandise.
- Conducted regular audits of files for compliance with company standards.
- Managed vendor communications to resolve pricing discrepancies and implement updates.
- Resolved customer complaints regarding incorrect or missing signage from store shelves.
- Implemented best practices for merchandise presentation to enhance customer experience.
- Analyzed sales data to inform pricing adjustments for seasonal merchandise.
- Prepared promotional materials according to corporate standards.
- Performed cleaning and organization of display cases, shelves, and aisles for better product visibility.
Produce Clerk
Walmart
Howell
06.2021 - 02.2023
- Monitored inventory levels to ensure consistent availability of fresh fruits and vegetables.
- Stocked produce displays to ensure freshness and quality for customers.
- Conducted quality checks on produce, promptly removing damaged items to uphold freshness standards.
- Removed expired and overripe items to provide the freshest options and eliminate health risks.
- Trained new team members on produce handling and safety procedures.
- Implemented stocking techniques that improved product visibility and accessibility for shoppers.
- Replenished display cases throughout the day to maintain product availability.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Assisted customers with inquiries about product selections and availability.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Provided excellent customer service by greeting each customer promptly.
- Collaborated with team members to maintain a clean and organized work area.
- Cleaned shelves, counters and tables to maintain organized store.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Opened boxes and stocked products in appropriate sections.
- Identified spills and promptly cleaned them to maintain safety and cleanliness.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Utilized shrink wrap machine for wrapping products properly.
- Collaborated with team members, sharing tasks and supporting department goals.
- Updated pricing and sales signs to promote merchandise.
- Monitored temperature logs for refrigerators and freezers.
- Assessed floor displays to restock merchandise.
- Cleaned shelves, counters and tables to maintain organized store.
Online Grocery Associate
Stop & Shop
Howell
05.2020 - 06.2021
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Processed online grocery orders efficiently for customer fulfillment.
- Selected and packed items with precision for timely delivery and pickup services.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained inventory levels and organized stock in designated areas.
- Scanned items when pulling from shelves to update system stock information.
- Operated scanning equipment to manage product tracking and inventory accuracy.
- Collaborated with team members to streamline workflow during peak hours for enhanced service delivery.
- Trained new associates on procedures and best practices for order fulfillment.
- Implemented safety protocols to maintain a clean and organized work environment.
- Fostered positive relationships with grocery store personnel through consistent professionalism and approachability.
- Followed procedures for processing returns or refunds due to incorrect items ordered by customers.
- Troubleshot any problems or errors that occurred during checkout.
- Maintained accurate records of all orders placed through the website.
- Processed payments for orders using various payment methods.
- Secured and stored items until customer pickup.
- Suggested comparable products to replace out-of-stock items.
- Listened to customer needs to identify and recommend best products and services.
Assistant Customer Service Department Head
Stop & Shop
Howell
09.2018 - 05.2020
- Assisted in managing customer service team operations and daily activities.
- Resolved customer inquiries and complaints through effective communication.
- Resolved customer complaints promptly and professionally, leading to increased customer satisfaction.
- Maintained product knowledge to assist customers with inquiries effectively.
- Assisted customers with product inquiries and service requests.
- Processed customer transactions efficiently using point-of-sale systems.
- Accurately completed customer transactions, including money transfers, payments and currency exchanges.
- Informed customers about exchange rates, fees, and terms associated with various services, enhancing their understanding and decision-making.
- Promoted additional products and services available through Western Union such as prepaid cards or bill payment options.
- Handled cash, credit, and gift card payments accurately.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Assisted customers with lottery ticket purchases and inquiries.
- Operated lottery machines and ensured proper functioning.
- Verified winning tickets and processed customer claims.
- Maintained accurate records of ticket sales and inventory.
- Handled cash transactions and balanced daily receipts.
- Assisted customers with selecting the right type of lottery ticket for their needs.
- Verified customers' age before selling lottery tickets.
- Ensured lottery tickets and supplies were adequately stocked in the store.
- Processed cash transactions for domestic and international Western Union money transfers.
- Maintained accurate daily cash balance and transaction logs for western union.
- Assisted customers in troubleshooting technical issues with online money transfer services, ensuring smooth transactions.
- Adhered to all applicable laws and regulations regarding money transfers and payments.
- Informed customers of in-store promotions or pricing specials.
- Verified accuracy of customer information prior to completing each transaction.
Education
High School Diploma -
Howell Highschool
Farmingdale, NJ06-2012
Skills
- Order fulfillment
- Quality assurance
- Food safety compliance
- Store maintenance
- Cash handling proficiency
- Workplace safety
- Customer service and support
- Problem solving
- Effective communication
- Conflict resolution
- Customer engagement
Timeline
Merchandising Associate
Lowes Hardware
04.2025 - Current
City Carrier Assistant
USPS
12.2024 - 03.2025
Night Closing Manager
Stop & Shop
06.2023 - 09.2024
File Maintenance Clerk/Scanning Coordinator
Stop & Shop
08.2022 - 06.2023
Produce Clerk
Walmart
06.2021 - 02.2023
Online Grocery Associate
Stop & Shop
05.2020 - 06.2021
Assistant Customer Service Department Head
Stop & Shop
09.2018 - 05.2020
High School Diploma -
Howell Highschool