Michael ODonnell Jr
Howell Township,New Jersey
Summary
Outgoing Clerk with 11 years of experience in fast-paced, customer-oriented retail settings. Recognized for consistently delivering excellent customer service. Knowledgeable about retail operations and diverse functions of front-end employee roles. As well as a background food service training and safety protocols.
Overview
12
12
years of professional experience
Work History
Part-Time Closer
Stop and Shop Supermarket
Howell, NJ
08.2023 - Current
- Ensured adherence to all closing procedures and policies.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
Produce Associate
Walmart
Howell Township, NJ
06.2021 - 08.2022
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Restocked produce and removed expired or damaged merchandise.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Greeted customers and provided immediate and courteous service.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Checked prices and located products for customers.
- Followed instructions to properly arrange merchandise items.
- Updated pricing and sales signs to promote merchandise.
- Placed new produce orders based on expected demand.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Maintained current and accurate inventory with cycle counts and audits.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Assessed floor displays to restock merchandise.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Received produce deliveries and unloaded produce.
- Trained and coached new team members.
- Ensured adherence to a
- Participated in quarterly inventory counts and conducted inventories.
- Trimmed, washed and bundled produce.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Online Shopping Coordinator
Stop and Shop Supermarket
Howell, NJ
05.2020 - 09.2021
- Processed customer orders accurately and efficiently.
- Created detailed product descriptions to help customers understand the features of each item.
- Provided technical support for customers experiencing difficulty with their online purchases.
- Compiled data from customer feedback surveys to improve customer satisfaction scores.
- Handled customer inquiries regarding order status, shipping costs, and payment options.
- Analyzed sales figures to identify areas of improvement in the online store's operations.
- Assisted customers with returns or exchanges of merchandise purchased online.
- Maintained records of all transactions conducted on the website.
- Updated product information on the website regularly.
- Ensured that all payments were processed securely and promptly.
- Provided assistance to customers navigating through the website.
- Generated reports on customer activity, purchase trends, and other relevant metrics.
- Suggested comparable products to replace out-of-stock items.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Listened to customer needs to identify and recommend best products and services.
Cashier
Stop & Shop
Howell Township, New Jersey
09.2018 - 05.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in shopping.
- Listened to customer needs to identify and recommend best replacements for out of stock products.
- Listened to customer needs to identify and recommend best products and services.
- Secured and stored items until customer pickup.
Customer Service Associate
Shoprite of freehold
Freehold, NJ
01.2018 - 07.2018
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Operated multi-line phone system to communicate with customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Food Service Worker
Shoprite Of Freehold
Freehold, NJ
05.2017 - 12.2017
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Rotated inventory to reduce waste and optimize freshness.
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assembled and served meals according to specific guest requirements.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained safe food handling practices to prevent germ spread.
- Received food orders from individuals and explained offerings.
File Maintenance Clerk/Cashier
Stop and Shop Supermarket
Howell, NJ
02.2023 - 08.2023
- Assisted with quality control by ensuring all tags were properly placed on merchandise.
- Monitored inventory levels and restocked shelves as necessary.
- Responded to customers' inquiries regarding product availability, pricing, and other related topics.
- Operated tagging equipment to affix price tags onto items in accordance with company policy.
- Verified accuracy of item descriptions and pricing before applying tags to products.
- Compiled daily reports on sales volume and stock availability for management review.
- Reorganized merchandise displays according to customer feedback or seasonal promotion needs.
- Verified and maintained pricing accuracy in store systems.
- Created and implemented processes to ensure accurate price changes.
- Monitored price discrepancies and identified root causes for errors.
- Developed reports to track pricing accuracy performance metrics.
Food Service Worker
Boston Market
Howell Township, New Jersey
07.2012 - 05.2017
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Monitored inventory to keep adequate stock of food items and supplies.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Refilled condiments, napkins and server workstations.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Rotated inventory to reduce waste and optimize freshness.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education
High School Diploma -
Howell Highschool
Howell Township, NJSkills
- Ordering Products
- Operating Hand Trucks
- Sanitizing Procedures
- Skid Breakdown
- Merchandising Produce
- Product Displays
- Security Practices
- Inventory Management
- POS Software
- Retail Metrics and Goals
- Customer Service
- Strong Communication and Interpersonal Skills
- Payment Processing
- Item Ticketing and Pricing
- Unloading Packages
- Store Appearance
- Training and Mentoring
- Checking Cooler Temperatures
- Food Preparation
- Cash Handling
- POS Systems
- Honest and Dependable
- Cleaning and Sanitizing
- Credits and Refunds
- ID Verification
- Cash Counting Machine Operations
- Cash Drawer Balancing
- Deadline Driven
- Documentation and Reporting
- Attention to Detail
- Upbeat and Outgoing Attitude
- Online Order Processing
- Heavy Lifting
- Opening and Closing Procedures
- Payout Monitoring
- Time Management
- Service Calls
- Computer Skills
- Food Assembly
- Safe Food Handling
Timeline
Part-Time Closer
Stop and Shop Supermarket
08.2023 - Current
File Maintenance Clerk/Cashier
Stop and Shop Supermarket
02.2023 - 08.2023
Produce Associate
Walmart
06.2021 - 08.2022
Online Shopping Coordinator
Stop and Shop Supermarket
05.2020 - 09.2021
Cashier
Stop & Shop
09.2018 - 05.2020
Customer Service Associate
Shoprite of freehold
01.2018 - 07.2018
Food Service Worker
Shoprite Of Freehold
05.2017 - 12.2017
Food Service Worker
Boston Market
07.2012 - 05.2017
High School Diploma -
Howell Highschool