Michael Offenbecher

Gupta Team Developer:

• Spearheaded application development using SQLWindows and Gupta Team Developer.
• Developed functional classes, modules, and forms, utilizing Team Developer IDE for debugging and code refactoring.
• Developed and implemented complex queries, stored procedures, and triggers to ensure efficient data operations.
• Integrated with various database management systems (DB2, SQL Server, MySQL)
  

InfinityQS:

• Implemented and customized InfinityQS solutions for quality management and SPC.
• Provided training and support for users on InfinityQS software, ensuring compliance with industry standards.
• Created and customized reports, dashboards, and visualizations to analyze quality data.
• Developed reports, dashboards, and visualization tools for analyzing quality data and identifying process improvements.
  

Deskpro:

• Managed and configured Deskpro helpdesk software, including ticketing systems and automation.
• Developed and maintained knowledge bases and self-service portals.
• Generated and analyzed support metrics reports, and integrated Deskpro with other systems and APIs.
• Provided training and support to team members on Deskpro usage.

WordPress:

• Installed, configured, and customized WordPress sites, themes, and plugins.
• Managed content, optimized site performance, and implemented caching solutions.
• Set up and managed WooCommerce stores, including payment gateway integration.
  

HTML Web Design:

• Designed and developed websites using HTML5, CSS3, and JavaScript.
• Applied responsive design principles and ensured cross-browser compatibility.
• Utilized design tools for creating web assets and implementing UX/UI best practices.
  

• Developed and modified CNC programs to produce precision parts based on technical drawings.
• Set up and operated CNC machines to ensure optimal performance and accurate production.
• Monitored machine operation and made adjustments to improve efficiency.
• Collaborated with machinists and engineers to troubleshoot and resolve issues.
• Ensured all programs adhered to safety and quality standards.

• Supervised night shift operations, ensuring the store was clean, organized, and ready for the next day.
• Managed and trained staff to maintain productivity and customer service standards.
• Handled inventory restocking and monitored stock levels to ensure product availability.
• Ensured store security and handled emergency situations during overnight hours.
• Assisted with customer inquiries and resolved any issues that arose.