Summary
Overview
Work History
Education
Skills
Certification
United States Navy
Timeline
AdministrativeAssistant

Michael OHara

La Vergne,TN

Summary

Experienced Systems Administrator with 34 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.

Overview

25
25
years of professional experience
1
1
Certification

Work History

IT Systems Administrator

Blains Supply
07.2019 - Current
  • Performed software installations and upgrades to Windows operating systems.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
  • Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
  • Planned and implemented upgrades to system hardware and software.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Optimized virtual environments through careful management of resource allocations and workload balancing techniques.
  • Evaluated software products to determine compatibility with existing systems.
  • Installed and configured network printers and other peripheral devices.

Field Service Technician

RK Dixon
11.2017 - 07.2019
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Tested systems, noting issues and completing preventive maintenance.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $2000.

Desktop Support Engineer

TEK Systems Global Services
11.2016 - 11.2017
  • Documented and updated known fixes in knowledge base for future reference.
  • Monitored system performance to maintain system integrity.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Enhanced system performance by troubleshooting and resolving software, hardware issues.
  • Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.

Field Service Technician

SMS
08.2015 - 11.2016
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Voice Data Technician

Ipc Communications
03.2015 - 08.2015
  • Assisted in designing and implementing custom data solutions tailored to client needs.
  • Ensured timely completion of projects with strong time management and prioritization skills.
  • Performed preventive maintenance of telecommunications equipment.
  • Ensured seamless network transitions with meticulous planning and execution of voice equipment upgrades.
  • Installed and configured new devices and system components.
  • Researched and recommended network and data communications hardware and software.

Senior Network Administrator

Practice Velocity
12.2007 - 03.2015
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Coordinated with external service providers during planned outages or emergency situations, ensuring swift resolution times.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Verified continuity of computer and telephone system services for users..
  • Authored documentation for system configuration and troubleshooting.
  • Monitored system logs regularly, identifying potential threats or vulnerabilities before they could impact critical operations.
  • Diagnosed and resolved hardware and software issues.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Managed vendor relationships, negotiating cost-effective contracts for hardware and software purchases.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Installed and configured network printers and other peripheral devices.
  • Monitored system performance and responded to alerts.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.

Technical Support Engineer

Belvedere USA
10.2006 - 12.2007
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Assisted in development of system security protocols.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Desktop Support Engineer

DRL Enterprises
01.2004 - 10.2006
  • Documented and updated known fixes in knowledge base for future reference.
  • Monitored system performance to maintain system integrity.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed and implemented preventive maintenance procedures.
  • Researched and identified solutions to technical problems.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured and installed computer systems for other sub-organizations.

Desktop Support Analyst

Life Fitness
01.1999 - 12.2003
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained a high level of professionalism when interacting with customers, colleagues, and management to foster strong working relationships and promote a positive workplace atmosphere.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
  • Used [Software] to create detailed procedures and documentation for new software applications and hardware.
  • Tested new software and hardware prior to deployment.
  • Served as a liaison between IT department staff members to ensure seamless integration of technology services across all business units within the organization.
  • Assisted in the evaluation of new technologies to enhance overall user experience and productivity levels.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Installed new hardware and software, patched systems, and configured settings.
  • Provided on-site and remote technical support to users.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Some College (No Degree) - Computer And Information Sciences

Moraine Valley Community College
Palos Hills, IL

Some College (No Degree) - Computer Science

ITT Technical Institute - Indianapolis
Hoffman Estates, IL

Skills

  • Microsoft Azure
  • Microsoft End User Management (Intune)
  • Microsoft Teams
  • End-User Training
  • System Upgrades
  • Technical Support
  • System Troubleshooting
  • Application support
  • System Testing
  • Asset Management
  • Help Desk Software
  • Windows administration
  • Hardware troubleshooting
  • Workstation Maintenance
  • User Support
  • VoIP Systems
  • Monitoring tools
  • Hardware Installation
  • Technical Troubleshooting
  • Mobile Device Management
  • Server Management
  • Software Installation
  • Software Deployment
  • Virtualization Technologies
  • Servers expertise
  • IT Documentation
  • VMware
  • System updates
  • Application Configuration
  • PC diagnostics

Certification

Azure Fundamentals

United States Navy

Operation Specialist 3rd Class

Operation Desert Shield

Operation Desert Storm

Navy Commendation 6th Fleet

Timeline

IT Systems Administrator

Blains Supply
07.2019 - Current

Field Service Technician

RK Dixon
11.2017 - 07.2019

Desktop Support Engineer

TEK Systems Global Services
11.2016 - 11.2017

Field Service Technician

SMS
08.2015 - 11.2016

Voice Data Technician

Ipc Communications
03.2015 - 08.2015

Senior Network Administrator

Practice Velocity
12.2007 - 03.2015

Technical Support Engineer

Belvedere USA
10.2006 - 12.2007

Desktop Support Engineer

DRL Enterprises
01.2004 - 10.2006

Desktop Support Analyst

Life Fitness
01.1999 - 12.2003

Some College (No Degree) - Computer And Information Sciences

Moraine Valley Community College

Some College (No Degree) - Computer Science

ITT Technical Institute - Indianapolis

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Michael OHara