Marceline Summers
Fife,WA
Summary
Results-driven professional with extensive experience at FedEx, excelling in package handling and route optimization. Demonstrated strong customer service and teamwork skills, consistently achieving on-time deliveries and fostering positive customer relationships. Adept at multitasking and maintaining safety compliance in fast-paced environments, ensuring high-quality service and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery driver
Fedex (NE Logistics)
DuPont, Washington
07.2024 - Current
- Delivered packages efficiently to various locations within designated timeframes.
- Collected signatures from recipients to confirm package delivery.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Inspected vehicle and maintained gas, oil and water levels.
RockStar Grill Operator/ Night Shift Manager
WaffleHouse
Carrollton, Georgia
03.2024 - 06.2024
- Prepared materials for the next shift and made sure everything was stocked up for the day.
- Stayed calm in busy times and dealt with customer issues effectively.
- Always delivered great service.
- Checked the building thoroughly to meet health codes.
- Supervised staff to ensure they followed food safety and service standards.
- Managed the night team by assigning tasks and creating a positive environment.
- Coached crew members to improve their performance and efficiency.
- Cooked large orders for customers efficiently.
FNS Supervisor EA
Tanner Carrollton
Carrollton, Georgia
02.2023 - 03.2024
- Restocked condiments, beverages, and supplies while keeping service areas clean.
- Prepared ingredients by washing, peeling, cutting, and measuring.
- Managed food and dry goods inventory by monitoring and ordering supplies.
- Kept pastry and dessert case filled with fresh items to boost sales.
- Monitored and adjusted product temperatures as needed.
- Worked well both independently and in teams.
- Motivated and responsible with a quick learning ability.
- Thrived in fast-paced environments.
- Supported and guided team members effectively.
- Managed time efficiently to meet deadlines.
RockStar Grill Operator/ Night Shift Manager
WaffleHouse
Oxford, Alabama
08.2022 - 01.2023
- Prepared materials for the next shift and made sure everything was stocked up for the day.
- Stayed calm in busy times and dealt with customer issues effectively.
- Always delivered great service.
- Checked the building thoroughly to meet health codes.
- Supervised staff to ensure they followed food safety and service standards.
- Managed the night team by assigning tasks and creating a positive environment.
- Coached crew members to improve their performance and efficiency.
- Cooked large orders for customers efficiently.
Hub Delivery Driver
AutoZone
Albuquerque, New Mexico
06.2021 - 12.2021
- Made on-time deliveries using the most efficient routes.
- Handled rush deliveries to meet tight deadlines and satisfy customers.
- Drove safely in busy areas without any traffic issues.
- Loaded and secured items in the truck to prevent damage during deliveries.
- Delivered packages to doorsteps and offices.
- Contacted customers before delivery to confirm times.
- Checked delivery vehicle before starting to ensure it was safe and ready.
- Built good relationships with regular customers.
Short Order Cook
BJ's Restaurant & Brewhouse
Albuquerque, New Mexico
07.2021 - 08.2021
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Prepared food items according to recipe to drive quality and consistency.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared meals with special accommodations for those with allergies.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Handled portion control activities according to specified instructions provided by chef.
Deli Clerk
Sprouts Farmer Market
Albuquerque, New Mexico
05.2021 - 06.2021
- Welcomed customers at the counter, fulfilled requests, and answered questions.
- Kept dishes and utensils clean and sanitized, ensuring we always had enough for busy times.
- Maintained tidy workspaces for better productivity and safety.
- Restocked supplies and prepped ingredients during slow times to get ready for busy periods.
- Avoided food spoilage by checking dates, rotating stock, and storing items correctly.
- Helped customers over the phone with product and service inquiries, guiding them in their choices.
- Provided great customer service, even during busy times, to encourage repeat business.
Boilermaker Apprentice
Boiler supply
Fairburn, Georgia
06.2019 - 08.2020
- Inspected boilers, pressure vessels, tanks, or vats to find leaks or weak spots for timely repairs.
- Checked assembled vessels or components like tubes, fittings, valves, and controls for defects.
- Installed manholes, handholes, taps, tubes, valves, gauges, or feedwater connections in water tube boiler drums using hand tools.
- Used hammers, jacks, or torches to straighten or reshape bent pressure vessel plates or parts.
- Cleaned pressure vessel equipment with scrapers, wire brushes, and cleaning solvents.
- Installed heat-resistant materials like refractory bricks in fireboxes of pressure vessels.
Education
High School Diploma -
Koinonia of West Georgia
Villa Rica, GA05-2019
Skills
- Customer Service: Friendly and attentive customer interaction
- Food Safety: Knowledge of hygiene and sanitation practices
- Menu Familiarity: Understanding of menu items and ingredients
- Efficiency: Fast-paced service without compromising quality
- Team Collaboration: Ability to work well with others in a fast-paced environment
- Adaptability: Handling changes and customer requests smoothly
- Multitasking: Managing several tasks at once, like taking orders and handling transactions
- Clear Communication: Effective communication with customers and colleagues
- Attention to Detail: Ensuring food quality and presentation
- Time Management: Organizing tasks to meet deadlines and customer needs
- Package Handling: Efficient and careful handling of parcels and deliveriesRoute optimization
- Route Optimization: Planning and adjusting routes for maximum efficiencyCustomer relationship management
- Safety Compliance: Following all safety regulations and best practices
- Customer Relationship Management: Building and maintaining positive customer relationships
- Customer Interaction: Friendly and professional communication with customers
- Mileage Tracking: Accurate logging and reporting of vehicle mileage
- Heavy Lifting: Safely handling and moving heavy packages or materials
- Defensive Driving: Practicing safe and cautious driving techniques
Certification
- ServSafe Manager Food Protection Certification:
- The ServSafe Manager Food Protection Certification is for food service managers, focusing on extensive food safety knowledge, sanitation, and compliance. It requires passing an exam and lasts 5 years.
In comparison, the ServSafe Food Handlers Certification is for all food service staff, emphasizing basic safety practices like handwashing and temperature control. It doesn't require an exam and typically lasts 2-3 years.
Similarly, the Washington Food Workers Card is mandatory for all food workers in Washington state, ensuring they understand basic food safety practices. It requires completing a training course and passing an exam, valid for 2-3 years.
Washington state food workers card:
The Washington State Food Worker Card certifies that individuals have completed food safety training and passed an exam, ensuring they understand and practice safe food handling.
education
Graduated from Koinonia of West Georgia (now closed permanently)
High School Diploma, March 2019
references
Andrew Daffron, my store manager at WaffleHouse who knows me as 'Mercy', witnessed my progression from a grill op trainee to a night shift supervisor.
his phone number is: 678-448-7462
Rhona Leathers, my district manager at WaffleHouse, knows me as 'Mercy' and has witnessed my efforts to maintain and enhance the appearance of her locations.
her phone number is: 678-378-8274
Melissa, a cook who frequently follows my shifts, can offer feedback on the condition of the store when I leave. She knows me as 'Mercy'.
her phone number is :318-417-2079
Carmen, my coworker with whom I worked many night shifts, can provide insight into how I conduct myself and manage the store during overnight shifts. she knows me as 'mercy'.
her phone number is : 845-453-2196
Timeline
Delivery driver
Fedex (NE Logistics)
07.2024 - Current
RockStar Grill Operator/ Night Shift Manager
WaffleHouse
03.2024 - 06.2024
FNS Supervisor EA
Tanner Carrollton
02.2023 - 03.2024
RockStar Grill Operator/ Night Shift Manager
WaffleHouse
08.2022 - 01.2023
Short Order Cook
BJ's Restaurant & Brewhouse
07.2021 - 08.2021
Hub Delivery Driver
AutoZone
06.2021 - 12.2021
Deli Clerk
Sprouts Farmer Market
05.2021 - 06.2021
Boilermaker Apprentice
Boiler supply
06.2019 - 08.2020
High School Diploma -
Koinonia of West Georgia