Michael Okoro
Public Administrator
Indianapolis,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
WOLPAYNE CAR DEALERSHIP
- Assembled and update office data in an accurate manner, such as: maintaining well organized records to respond swiftly to various administrative needs, organizing company records, overseeing department budget and maintaining inventory of office supplies
- Enforces an efficient office procedure to streamline the process of retrieving a customer’s car title from the computer system and managing office and business records
- Created policy for compiling reports of clients and government tax documents leading to over $45k in labor cost savings annually
- Oversee a range of administrative functions, such as: retrieving missing titles, customer inquiries, fielding phone calls, and managing various office files and records
- Maintain office equipment by performing preventive maintenance, troubleshooting direct failures, and requesting for repairs when needed
SUPERVISOR
HERTZ CAR RENTAL
- Provided excellent customer service in all customer contact situations
- Increased sales by 85% during my time, by offering consultation on products and applying high-quality customer service and upgrading techniques
- Educated hundreds of customers by implementing a successful loyalty program which attributed to customers double purchasing company products and a 140% increase in company revenue
- Assisted and guided customers through the rental process using empathy, empowerment, and problem-solving skills to provide a memorable experience to delight customers
- Achieved sales goals of $25,000 monthly sales target, by leveraging interpersonal skills and sales knowledge cultivating customers relationship each month
ADMINISTRATIVE ASSISTANT
TURNING POINT
01.2020 - 01.2021
- Performed routine clerical tasks such as faxing, mailing, scanning, copying, maintaining this office equipment cutting cost in maintenance of 30%
- Coordinated and managed projects for the organization achieving 20% increase in productivity Planning, organizing, and directing the essential administrative function
- Worked with several different departmental managers to collect data quarterly management report, demonstrating strong attention to detail resulting in a 30% in decrease in administrative errors
- Served as a direct assistant to production assistant, supporting all aspects of production and office management
HUMAN RESOURSES MANAGER
FRANK ANDERSON GROUP OF COMPANY
01.2015 - 01.2018
- Organized employee onboarding and managed training over 50 employees on company policies
- Assisted the payroll department in performing quality checks before distributing payroll
- Co-facilitated with administrative support to fellow employees to help the organization reach its goals
- Collaborated immensely with head of operation regarding issue governing within the organization
- Developed a strategic approach in response to employee’s compliance, needs and welfare check; ensuring all employee are treated equally and fairly
ASSITANT MANAGER
SAMS COMPANY
01.2008 - 01.2015
- Making research, analyzed reports, and provided effective solutions for the diverse development of the work organization
- Motivated manager with proven proficiencies in time management, staff training, conflict resolution and promoting teamwork
- Applied effective strategies and led implementation policies across all venues
- Generated revenue increase of 30% in five months and assisted in overseeing over 40 employees
Education
Master of Science - Public Administration
IU
Bachelor of Science - Public Administration
UNN
Skills
Strong knowledge of handling delicate and confidential document and materials
Certification
CERTIFICATION IN Effective Leadership and Communication (MC Timothy & Associates)
Timeline
ADMINISTRATIVE ASSISTANT
TURNING POINT
01.2020 - 01.2021
HUMAN RESOURSES MANAGER
FRANK ANDERSON GROUP OF COMPANY
01.2015 - 01.2018
ASSITANT MANAGER
SAMS COMPANY
01.2008 - 01.2015
OFFICE MANAGER
WOLPAYNE CAR DEALERSHIP
SUPERVISOR
HERTZ CAR RENTAL
Master of Science - Public Administration
IU
Bachelor of Science - Public Administration
UNN