Michael Oliva
North Las Vegas,NV
Summary
Proven leader at Walmart, adept in technical support and fostering teamwork, significantly enhanced customer satisfaction and operational efficiency. Expert in problem-solving and continuous improvement, achieving notable reductions in shrinkage and inventory discrepancies. Skilled in both technical and collaborative capacities, driving forward company objectives and surpassing targets.
Overview
24
24
years of professional experience
Work History
Support Manager
Walmart
Las Vegas, NV
01.2001 - 07.2017
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Department Manager
Walmart
NORTH LAS VEGAS
01.2001 - 07.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Grocery Department Manager
Walmart
NORTH LAS VEGAS
01.2001 - 07.2017
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
Unloader Associate
Walmart
NORTH LAS VEGAS
01.2001 - 07.2017
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Collaborated with team members to complete high-volume unloading projects ahead of schedule.
- Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.
- Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.
Frozen Stocker
Walmart
NORTH LAS VEGAS
01.2001 - 07.2017
- Ensured accurate inventory counts through regular audits, updating store management with findings.
- Accelerated restocking processes by unloading delivery trucks promptly upon arrival.
- Assisted customers in locating desired products, providing prompt and courteous service.
- Supported loss prevention efforts by following proper procedures for damaged or misplaced merchandise.
Dairy Stocker
Walmart
MORTH LAS VEGAS
01.2001 - 07.2017
- Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
- Unloaded arriving product stock and moved to store display areas.
- Increased efficiency by performing routine equipment maintenance checks on refrigeration units and display cases.
- Contributed to an efficient inventory system by accurately tracking and reporting stock levels.
Meat Department Associate
Walmart
NORTH LAS VEGAS
01.2001 - 07.2017
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
Driver
Uber
Las Vegas , Nevada
07.2017 - 09.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Reduced delivery times with careful planning and route optimization.
Education
SWEETWATER HIGH SCHOOL
National City, CA06.1993
Skills
Technical support expertise
Teamwork and Collaboration
Problem-Solving
Continuous Improvement
Languages
Spanish
Native or Bilingual
Timeline
Driver
Uber
07.2017 - 09.2024
Support Manager
Walmart
01.2001 - 07.2017
Department Manager
Walmart
01.2001 - 07.2017
Grocery Department Manager
Walmart
01.2001 - 07.2017
Unloader Associate
Walmart
01.2001 - 07.2017
Frozen Stocker
Walmart
01.2001 - 07.2017
Dairy Stocker
Walmart
01.2001 - 07.2017
Meat Department Associate
Walmart
01.2001 - 07.2017
SWEETWATER HIGH SCHOOL