Michael Olivares
West Covina,CA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dog Trainer
Petco
San Dimas, CA
08.2022 - Current
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Maintained clean training arena for group classes.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Observed animals closely to understand individual needs and behaviors.
- Utilized positive reinforcement techniques to successfully train animals.
- Raised store services sales to 116%
- Main contributor to bring store to rank No. 3 nation wide.
Merchandiser
Sam's Club
Glendora, CA
10.2021 - 04.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Established strong vendor relationships to maintain and support business.
Caregiver
Private Care
Azusa, CA
03.2018 - 09.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Representative
Citrus College Owl Bookshop
Glendora, CA
04.2016 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Some College (No Degree) - Psychology
Citrus College
Glendora, CASome College (No Degree) - Music
Citrus College
Glendora, CASkills
- Curriculum Implementation
- Lesson Planning
- Student Support
- English Fluency
- Adapting to Different Learning Styles
- Study Skills
- Public Speaking
- Teaching Strategies
Accomplishments
- 10/10 Reviews from Clients.
- Recognition from 3 District Managers.
- Met with Vice President of the company to be recognized and congratulated.
- Recognized by company for high sales volume.
- Featured in online training for all new company employees.
Certification
- AKC (American Kennel Club) CGC (Canine Good Citizen) Evaluator
Timeline
Dog Trainer
Petco
08.2022 - Current
Merchandiser
Sam's Club
10.2021 - 04.2022
Caregiver
Private Care
03.2018 - 09.2021
Customer Service Representative
Citrus College Owl Bookshop
04.2016 - 01.2018
Some College (No Degree) - Psychology
Citrus College
Some College (No Degree) - Music
Citrus College