Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Olivares

West Covina,CA

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dog Trainer

Petco
08.2022 - Current
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Maintained clean training arena for group classes.
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.
  • Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
  • Observed animals closely to understand individual needs and behaviors.
  • Utilized positive reinforcement techniques to successfully train animals.
  • Raised store services sales to 116%
  • Main contributor to bring store to rank No. 3 nation wide.

Merchandiser

Sam's Club
10.2021 - 04.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Established strong vendor relationships to maintain and support business.

Caregiver

Private Care
03.2018 - 09.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Customer Service Representative

Citrus College Owl Bookshop
04.2016 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Some College (No Degree) - Psychology

Citrus College
Glendora, CA

Some College (No Degree) - Music

Citrus College
Glendora, CA

Skills

  • Curriculum Implementation
  • Lesson Planning
  • Student Support
  • English Fluency
  • Adapting to Different Learning Styles
  • Study Skills
  • Public Speaking
  • Teaching Strategies

Accomplishments

  • 10/10 Reviews from Clients.
  • Recognition from 3 District Managers.
  • Met with Vice President of the company to be recognized and congratulated.
  • Recognized by company for high sales volume.
  • Featured in online training for all new company employees.

Certification

  • AKC (American Kennel Club) CGC (Canine Good Citizen) Evaluator

Timeline

Dog Trainer

Petco
08.2022 - Current

Merchandiser

Sam's Club
10.2021 - 04.2022

Caregiver

Private Care
03.2018 - 09.2021

Customer Service Representative

Citrus College Owl Bookshop
04.2016 - 01.2018

Some College (No Degree) - Psychology

Citrus College

Some College (No Degree) - Music

Citrus College

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Michael Olivares