Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Oliver

Escondido,CA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

17
17
years of professional experience

Work History

Store Manager

The Home Depot Inc
09.2021 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized store sales, profitability and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed strategies and objectives and leading a team of associates in executing these strategies and objectives.
  • Trained and developed associates, department supervisors and the assistant store managers.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Assistant Store Manager

The Home Depot Inc
12.2015 - 09.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Analyzed and interpreted store trends to facilitate planning.

Department Manager

The Home Depot Inc
03.2006 - 12.2015
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.

Education

High School Diploma -

San Marcos High School
San Marcos, CA
06.1994

Skills

  • Customer Service
  • Team Leadership
  • Merchandising
  • Mentoring
  • Financial Management
  • Staff Management
  • Manage Budgets
  • Sales Expertise
  • Staff Training
  • Store Opening and Closing Procedures
  • Time Management
  • Business Management Principles
  • Inventory Management

Timeline

Store Manager

The Home Depot Inc
09.2021 - Current

Assistant Store Manager

The Home Depot Inc
12.2015 - 09.2021

Department Manager

The Home Depot Inc
03.2006 - 12.2015

High School Diploma -

San Marcos High School

Similar Profiles

CREATE PROFILE
Michael Oliver