Michael Oliver
Irmo,South Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities and/or projects with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Service-oriented individual with proven success helping customers and clients with routine needs and special projects. Self-motivated and committed to fostering superior customer service through efficient operations.
Overview
29
29
years of professional experience
Work History
Project Manager
Follett School Solutions
Textbook Recycling & Sustainability Services
04.2015 - 01.2023
- Developed, planned and implemented all phases of large and small textbook recycling and recovery projects as directed by budget expectations and contractual requirements.
- Managed and executed material procurement and recycling services according to project plan to ensure successful results.
- Recruited and oversaw personnel to achieve project targets and exceed customer expectations.
- Scheduled and facilitated meetings between project stakeholders to discuss expectations, schedules and conflicts to achieve project deadlines.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Planned, scheduled and booked all personal travel necessary for a national territory that required 80% overnight travel.
- Maintained open communication by presenting regular project updates to customers.
- Provided daily and weekly detailed project status reports to stakeholders and executive management to monitor performance and communicate project results.
- Maintained, recorded and submitted all project expenses in a timely manner to satisfy budget and billing requirements.
Account Executive
Follett School Solutions
South Carolina
04.2005 - 03.2015
- Met face-to-face with educational administrators at the State, District and School levels to build relationships and facilitate the book-buying partnership in the K-12 market.
- Located, evaluated, sorted and purchased pre-owned textbooks to send to corporate headquarters for resale.
- Negotiated textbook purchases and pricing with customer satisfaction and company profits in mind.
- Developed new business as well as retained existing customers.
- Provided logistical support on national textbook purchasing and recycling projects.
- Successfully worked from a home based office with significant daily and overnight travel.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Executed successful sales strategies to convert leads into customers.
- Collaborated with internal teams to develop account strategies.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Store Manager
Follett Higher Education Group
Addam's University Bookstore, Columbia SC
06.2000 - 03.2005
- Oversaw all aspects of the textbook, merchandising and shipping / receiving departments in an off campus college bookstore.
- Responsible for coordinating in-store and offsite textbook buybacks.
- Created, analyzed and reported financial data and local merchandising trends to regional and corporate management.
- Worked with vendors, faculty and campus administration to meet customer needs.
- Coordinated marketing efforts at the corporate and local levels.
- Managed and trained a staff of four department managers and ten to twenty hourly employees.
- Assisted regional and corporate managers in new store acquisitions as a Training Store Manager.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and strengths, and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Course Materials Manager
Follett Higher Education Group
Addam's University Bookstore, Columbia SC
03.1997 - 05.2000
- Maintained a textbook and trade book inventory of approximately $2 millon in a highly competitive off-campus store.
- Responsible for interviewing, hiring and training new and seasonal team members.
- Collaborated on staff scheduling based on business needs and team member knowledge and strengths.
- Partnered with professors, department chairs and Deans to influence and / or advise on course material needs or issues to ensure student learning and success.
- Solicited, collected and edited for accuracy course material information from faculty.
- Analyzed buyback trends, enrollment figures and historical sales data to determine appropriate order quantity to ensure effective inventory management.
- Sourced course materials from student buys, wholesalers, diistributors and publishers to provide a range of purchase options for the local market.
- Prepared, merchandised and displayed course materials to ensure sell-through, increase market share and maximize profits.
Shipping / Receiving Manager
Follett Higher Education Group
University of South Carolina Bookstore, Columbia SC
07.1996 - 03.1997
- Responsible for all aspects of the shipping and receiving departments for two store locations.
- Assisted the course materials manager with inventory management.
Course Materials Manager
Follett Higher Education Group
Fairfield University, Fairfield CT
12.1994 - 06.1996
- Managed the course materials department in a non-competitive on-campus store at a private university.
Associate Manager
Follett Higher Education Group
Addam's University Bookstore, Columbia SC
06.1994 - 11.1994
- Completed formal management training, accounting and audit control programs to learn all aspects of the college store business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor Of Arts - International Studies
University of South Carolina
Columbia, SCTimeline
Project Manager
Follett School Solutions
04.2015 - 01.2023
Account Executive
Follett School Solutions
04.2005 - 03.2015
Store Manager
Follett Higher Education Group
06.2000 - 03.2005
Course Materials Manager
Follett Higher Education Group
03.1997 - 05.2000
Shipping / Receiving Manager
Follett Higher Education Group
07.1996 - 03.1997
Course Materials Manager
Follett Higher Education Group
12.1994 - 06.1996
Associate Manager
Follett Higher Education Group
06.1994 - 11.1994
Bachelor Of Arts - International Studies
University of South Carolina