Michael Oliver
Irmo,South Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities and/or projects with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Service-oriented individual with proven success helping customers and clients with routine needs and special projects. Self-motivated and committed to fostering superior customer service through efficient operations.
Overview
29
29
years of professional experience
Work History
Project Manager
Follett School Solutions
04.2015 - 01.2023
- Developed, planned and implemented all phases of large and small textbook recycling and recovery projects as directed by budget expectations and contractual requirements.
- Managed and executed material procurement and recycling services according to project plan to ensure successful results.
- Recruited and oversaw personnel to achieve project targets and exceed customer expectations.
- Scheduled and facilitated meetings between project stakeholders to discuss expectations, schedules and conflicts to achieve project deadlines.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Planned, scheduled and booked all personal travel necessary for a national territory that required 80% overnight travel.
- Maintained open communication by presenting regular project updates to customers.
- Provided daily and weekly detailed project status reports to stakeholders and executive management to monitor performance and communicate project results.
- Maintained, recorded and submitted all project expenses in a timely manner to satisfy budget and billing requirements.
Account Executive
Follett School Solutions
04.2005 - 03.2015
- Met face-to-face with educational administrators at the State, District and School levels to build relationships and facilitate the book-buying partnership in the K-12 market.
- Located, evaluated, sorted and purchased pre-owned textbooks to send to corporate headquarters for resale.
- Negotiated textbook purchases and pricing with customer satisfaction and company profits in mind.
- Developed new business as well as retained existing customers.
- Provided logistical support on national textbook purchasing and recycling projects.
- Successfully worked from a home based office with significant daily and overnight travel.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Executed successful sales strategies to convert leads into customers.
- Collaborated with internal teams to develop account strategies.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Store Manager
Follett Higher Education Group
06.2000 - 03.2005
- Oversaw all aspects of the textbook, merchandising and shipping / receiving departments in an off campus college bookstore.
- Responsible for coordinating in-store and offsite textbook buybacks.
- Created, analyzed and reported financial data and local merchandising trends to regional and corporate management.
- Worked with vendors, faculty and campus administration to meet customer needs.
- Coordinated marketing efforts at the corporate and local levels.
- Managed and trained a staff of four department managers and ten to twenty hourly employees.
- Assisted regional and corporate managers in new store acquisitions as a Training Store Manager.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and strengths, and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Course Materials Manager
Follett Higher Education Group
03.1997 - 05.2000
- Maintained a textbook and trade book inventory of approximately $2 millon in a highly competitive off-campus store.
- Responsible for interviewing, hiring and training new and seasonal team members.
- Collaborated on staff scheduling based on business needs and team member knowledge and strengths.
- Partnered with professors, department chairs and Deans to influence and / or advise on course material needs or issues to ensure student learning and success.
- Solicited, collected and edited for accuracy course material information from faculty.
- Analyzed buyback trends, enrollment figures and historical sales data to determine appropriate order quantity to ensure effective inventory management.
- Sourced course materials from student buys, wholesalers, diistributors and publishers to provide a range of purchase options for the local market.
- Prepared, merchandised and displayed course materials to ensure sell-through, increase market share and maximize profits.
Shipping / Receiving Manager
Follett Higher Education Group
07.1996 - 03.1997
- Responsible for all aspects of the shipping and receiving departments for two store locations.
- Assisted the course materials manager with inventory management.
Course Materials Manager
Follett Higher Education Group
12.1994 - 06.1996
- Managed the course materials department in a non-competitive on-campus store at a private university.
Associate Manager
Follett Higher Education Group
06.1994 - 11.1994
- Completed formal management training, accounting and audit control programs to learn all aspects of the college store business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor Of Arts - International Studies
University of South Carolina
Columbia, SCTimeline
Project Manager
Follett School Solutions
04.2015 - 01.2023
Account Executive
Follett School Solutions
04.2005 - 03.2015
Store Manager
Follett Higher Education Group
06.2000 - 03.2005
Course Materials Manager
Follett Higher Education Group
03.1997 - 05.2000
Shipping / Receiving Manager
Follett Higher Education Group
07.1996 - 03.1997
Course Materials Manager
Follett Higher Education Group
12.1994 - 06.1996
Associate Manager
Follett Higher Education Group
06.1994 - 11.1994
Bachelor Of Arts - International Studies
University of South Carolina
Similar Profiles
Kyle RobinsonKyle Robinson
Order Filler at Follett School SolutionsOrder Filler at Follett School Solutions
Shane KjellenbergShane Kjellenberg
Digital Marketing Specialist at Follett School SolutionsDigital Marketing Specialist at Follett School Solutions
Elise MorrowElise Morrow
Sales Support – Technology at Follett School SolutionsSales Support – Technology at Follett School Solutions
Paige GriffinPaige Griffin
Therapist at Comprehensive Psychological ServicesTherapist at Comprehensive Psychological Services
Hadiah ShamiHadiah Shami
Hostess at Olive GardenHostess at Olive Garden