MICHAEL OLIVERI
Meridian,ID
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
AMR Santa Clara County 911
04.2024 - 07.2025
- Coordinated interdepartmental communication to facilitate seamless emergency response operations.
- Streamlined operational processes to enhance response times and service efficiency.
- Analyzed performance metrics to identify areas for operational improvement and resource allocation.
- Mentored team members on best practices for emergency management and operational excellence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Clinical Education Manager
AMR San Mateo County
01.2024 - 04.2024
- Developed and implemented clinical training programs for emergency medical services personnel.
- Designed evaluation tools to assess training effectiveness and ensure compliance with regulatory requirements.
- Analyzed feedback from training sessions to identify areas for curriculum enhancement and participant engagement.
- Evaluated emerging trends in healthcare education, integrating new methods into existing programs as appropriate.
- Established measurable goals for the department, tracking progress towards objectives through regular reporting mechanisms.
- Developed strong relationships with external partners, securing funding and support for ongoing educational initiatives.
Operations Manager
AMR East Bay/IFT
10.2021 - 01.2024
- Streamlined operational processes to enhance response times and service efficiency.
- Managed daily workflows, ensuring compliance with safety standards and protocols.
- Analyzed performance metrics to identify areas for operational improvement and resource allocation.
- Led initiatives to optimize resource management, reducing waste and enhancing cost-efficiency.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Supervisor
AMR East Bay/IFT
11.2020 - 10.2021
- Led initiatives to enhance team productivity, resulting in improved service delivery.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
EMS Lead Instructor
NCTI-Bay Area
04.2019 - 11.2020
- Developed and implemented comprehensive training programs for diverse learner populations.
- Mentored junior instructors, fostering a collaborative learning environment and improving teaching effectiveness.
- Analyzed student performance data to identify trends and adjust curriculum for improved outcomes.
- Collaborated with educational stakeholders to align training objectives with industry standards and best practices.
- Streamlined course materials, resulting in increased engagement and accessibility for students.
- Led curriculum review initiatives, ensuring alignment with current educational methodologies and technologies.
EMS Specialist
City of Napa Fire Department
06.2014 - 05.2019
- Developed training programs for new personnel, improving onboarding processes and knowledge retention.
- Analyzed incident reports to identify trends, informing strategic planning and resource allocation.
- Implemented safety protocols that reduced operational risks and improved compliance with regulations.
- Developed training materials to enhance staff proficiency and productivity.
- Designed employee recognition program that improved morale and reduced turnover.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Psychology
University of San Francisco
05.1988
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Policy development and implementation
- Establish effective working relationships with stakeholders
Certification
California Paramedic
American Heart Association CPR
Timeline
Operations Manager
AMR Santa Clara County 911
04.2024 - 07.2025
Clinical Education Manager
AMR San Mateo County
01.2024 - 04.2024
Operations Manager
AMR East Bay/IFT
10.2021 - 01.2024
Operations Supervisor
AMR East Bay/IFT
11.2020 - 10.2021
EMS Lead Instructor
NCTI-Bay Area
04.2019 - 11.2020
EMS Specialist
City of Napa Fire Department
06.2014 - 05.2019
Bachelor of Arts - Psychology
University of San Francisco