Sr Manager CV & CP Services
AdventHealth NSB
New Smyrna Beach, FL
07.2014 - Current
- Program Development and Collaboration: Played a key role in launching the Heart Failure education program in partnership with Case Management.
- Fostered great relations with physicians within the IR department. Contributed to the creation of an additional pre/post IR holding space, enhancing patient flow and procedural efficiency. Secured a dedicated, high-functioning ultrasound system that has allowed us to decompress CT volume. IR volume increased by 60% year-to-date over last year. Created robust training competencies for all Cath Lab staff to become proficient in all IR procedures.
- Collaborated with SDS leadership and assumed all Pre-Admission Testing (PAT) and pre/post-care responsibilities, which have streamlined operations and enhanced patient safety and satisfaction.
- Demonstrated a growing skill in data mining and operational reporting. Utilized data insights to support informed decision-making, which has fostered improved departmental performance.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Managed a team of 50+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Performed regular leader rounding to foster client satisfaction. Shared Press Ganey with teams weekly.
- Regular facilitator with The Whole Care Experience (TWCE). This has greatly enhanced my speaking and presentation skills.
- Replaced all cardiac and pulmonary rehab equipment, which has increased patient satisfaction and brought us up to date with current systems.
- The growth of IR volumes created the need to explore the creation of a third Cath Lab to primarily focus on high-level IR procedures. Engaged with Engineers and Architects to conduct a feasibility study.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
