Michael Olvera
Chandler,USA
Summary
Versatile and results-oriented professional with a track record of excellence at Wildflower Bread, adept in Microsoft Products and staff supervision. Expert in enhancing operational efficiency and team motivation, with a strong foundation in customer service and administrative duties. Proven ability to manage critical tasks and lead teams to exceed company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Wildflower Bread
Chandler, AZ
11.2024 - Current
- Completed extensive responsibilities during openings, closings, and shift changes to meet daily operational standards.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Followed all health department guidelines for safe food handling practices.
- Provided guidance and support to other team members as needed.
- Assessed reports and adjusted workflows to realign with targets.
- Fostered a team-oriented environment to increase morale and productivity.
Food Service Aide
Columbia Memorial
11.2022 - 09.2023
- Follow established recipes to prepare menu items
- Serve customers in a fast, efficient and friendly manner
- Follow guidelines to ensure correct serving temperatures and adequate portion control
- Provide customers with information regarding food ingredients, availability and pricing
- Escalate customer concerns and complaints to management
- Assist customers with paying for products
Data Entry Specialist
Drylux
12.2022 - 06.2023
- Maintain a detailed storage system to ensure data entries are complete and accurate within fire restoration and water mitigation services
- Handled complex claims and negotiated between insurance and the insured on behalf of the company
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
- Sorted source documents and organized to be filed.
- Shared incomplete and deficient data sets with supervisors for resolution.
Inventory Account Manager
Vail Health
01.2022 - 10.2022
- Monitored, recorded, analyzed, and reported inventory data
- Interpreted pick sheets for customer orders
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Implemented and planned warehouse safety and security programs and activities.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
Education
High School Diploma - General Education
LA Vista HS
01.1999
Skills
- Critical Thinking
- Microsoft Products
- Administrative Duties
- Customer Service
- Multi-Tasking
- Accounts Receivable
- Workplace safety compliance
- Staff supervision
- Orientating and training
- Team motivation
- Retail operations management
Certification
- Safe Serv Certified
- Food Handlers
References
- Katherine Dwyer, Human Resources, 480-549-2872
- Brittany Patino, Operations Manager, 916-949-9426
- Vann Lovett, Nutritional Services Manager, 406-223-0667
Languages
English, ◾◾◾◾◾
Timeline
Shift Lead
Wildflower Bread
11.2024 - Current
Data Entry Specialist
Drylux
12.2022 - 06.2023
Food Service Aide
Columbia Memorial
11.2022 - 09.2023
Inventory Account Manager
Vail Health
01.2022 - 10.2022
High School Diploma - General Education
LA Vista HS
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