Summary
Overview
Work History
Education
Skills
Timeline
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Michael O'Malley

Wauconda,Illinois

Summary

Ambitious Outside Sales Representative developing plans to meet Industry professionals' needs. Well-versed in building valued discussion around Industry needs and opportunities to increase Product sales. Strategic and efficient with drive for applying sales techniques that support corporate mission. Accomplished Outside Sales Representative with solid sales history and in-depth Industry experience. Offers up-to-date knowledge of emerging Industry developments and marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry. Hardworking employee enthusiastic about learning Industry field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Sales Representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

40
40
years of professional experience

Work History

Sales Representative

ADT Security Systems
05.2021 - 07.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs.

Sales Representative

Eliot Management Group
06.2019 - 04.2021
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Built strong client rapport to establish diversified network of connections.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Monitored competitor activities to maintain competitive advantage.

Attorney/Independent Business Owner

K & M Debt Management And Counseling
02.1983 - 12.2018
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

J.D. -

The John Marshall Law School
Chicago, IL
02.1983

Skills

  • Social Perceptiveness
  • Marketing Initiatives
  • Computer Proficiency and Microsoft Office
  • Product Promotion
  • Prospecting Skills
  • Public Speaking
  • Quality Assurance Understanding
  • Monitoring
  • Engaging with Diverse Customers
  • Account Management Strategy
  • Establishing Contacts
  • Goals and Performance
  • Data Analysis
  • Positive Customer Engagement
  • Expanding Territories
  • Employee Guidance
  • Sales Team Leadership
  • Writing
  • Reading Comprehension
  • Service-Orientation
  • Staff Management
  • Client Development
  • Problem Investigations
  • Managing Budgets
  • Lead Generation
  • Sales Expertise
  • Solution Optimization
  • Marketing Campaign Evaluation
  • Client Representation
  • Speech Clarity
  • Active Listening
  • Persuasive Selling
  • Cold Calling
  • Building Customer Loyalty
  • Business Development and Planning
  • Quota Achievement
  • Sales Presentation
  • Critical Thinking
  • Dispute Mediation
  • Flexible Hours
  • Territory Management
  • Lead Development
  • Excellent Written and Verbal Communication
  • Sales and Marketing
  • Quote and Proposal Management
  • Energy and Physical Stamina

Timeline

Sales Representative

ADT Security Systems
05.2021 - 07.2023

Sales Representative

Eliot Management Group
06.2019 - 04.2021

Attorney/Independent Business Owner

K & M Debt Management And Counseling
02.1983 - 12.2018

J.D. -

The John Marshall Law School
Michael O'Malley