Michael O'Malley
Shakopee,MN
Summary
Innovative Director of Operations experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. I have an exceptional ability to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Multiple years within the Food Service industry have provided the versatile knowledge of sales building, operation management and proven leadership skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
Valleyfair Amusement Park - Cedar Fair/Six Flags
Shakopee, MN
03.2022 - Current
- Direct oversight of all food service operations, including guest service, equipment management, vendor partnerships, capital expenditure, and revenue growth, while developing consistent P&L improvements.
- Increased food and beverage revenue by more than 25%, while adding an additional $3 increase in per cap, reducing inventory amounts in excess of $750,000, and improving the cost of goods by more than 4%, respectively.
- Redefined organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies.
- Oversight of multiple capital expenditure projects involving design, setup, menu ideation, and operational functionality.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional operations while supporting the cultural vision.
Director of Food and Beverage
Cedar Point Amusement Park - Cedar Fair
Sandusky , OH
03.2018 - 03.2022
- Collaboration with Vice President, Culinary Teams, and Corporate Leadership to enhance menus, operations, and facility functionality while exceeding $58 million in revenue.
- Developed and implemented strategies to enhance team performance, improve processes, and boost results, incorporating updated cultural platforms.
- Provided leadership, insight, and mentoring to multiple managers and area managers to supply knowledge of various operating locations and programs.
- Focusing on the speed of service, utilizing transaction time analysis to further implement the ideation of higher-level throughput business models.
- Developed and executed strategic plans to support the vision of the organization.
TA Operating LLC
Director Quaker Steak and Lube 2015-2018
Westlake, OH
01.2005 - 02.2018
- Responsible for over $65 million of annual revenues, coinciding with all financial and operational activities for 42 Quaker Steak and Lube corporate and franchise restaurants.
- Direct oversight of all operations, including guest service, equipment management, vendor partnerships, capital expenditure, and sales growth, to develop consistent P&L improvements.
- Regularly collaborating with HQ Support Center and Executive-Level management ensuring operational effectiveness of menu strategies, marketing programs and all service initiatives
- Coach and mentor seven Area Directors by offering constructive feedback and developing long-term career paths specific to each individual.
- Operationally improving labor cost by 2%, and overall food cost reduction by 2.4%, respectively.
- Implemented a new culture, streamlined for guest satisfaction and employee development.
District Manager
2008-2015
Westlake, OH
-
- Multi-unit responsibilities of 18 Country Pride and Iron Skillet restaurants, including multiple franchises, comprised $32MM in annual revenues.
- Ensure controllable costs were maintained through continual P&L management and on-site coaching of general managers including Food Cost, Expense and Labor Controls
- Accomplishing year-over-year growth for five consecutive years
- Working in conjunction with a variety of district managers ensuring each travel center consistently adheres to department standards
- Mentor various levels of employees, developing long-term career paths and leading to the management promotions of 8 Assistant Mangers, 11 General Managers and 2 District Managers
General Manager
2005-2009
Porter, IN
-
- Increased restaurant revenues 15% exceeding $1MM per year.
- Improved EBITDA through reduction in costs, including a 2.5% decrease in Food Cost
- Team Point-Person for Midwest Region to lead and develop peers
- As a Training Manager, coached and promoted 3 hourly employees through manager-in-training program
Education
Ball State University
Andrean High School
Skills
- Multi-Unit Operations
- P&L Management and Budgeting
- Expense Control
- Proven Career Progression
- Proficient in Microsoft Applications
- Business Analytic System Knowledge: SAP, Oracle, Aloha, Micros, Lotus Notes, Nexus, DORS, JDE, UKG
- Training, Development & Retention
- Corporate and Franchise Contracting
- Vendor Negotiations & Partnerships
- Strong Communication Skills
- Influential Leader
- Excellence in Service and Retail Management
- Merger and Acquisition Integration
- Event Management
Certification
RAMP Certified ServSafe Certified
Timeline
Director of Food and Beverage
Valleyfair Amusement Park - Cedar Fair/Six Flags
03.2022 - Current
Director of Food and Beverage
Cedar Point Amusement Park - Cedar Fair
03.2018 - 03.2022
TA Operating LLC
Director Quaker Steak and Lube 2015-2018
01.2005 - 02.2018
District Manager
2008-2015
-
General Manager
2005-2009
-
Ball State University
Andrean High School
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