MICHAEL OPERA
Yorba Linda,CA
Summary
Proven Operations Manager with a robust background at Home Depot, where I led teams to enhance performance outcomes and customer satisfaction. Expert in operations management and interpersonal communication, I streamlined processes to significantly reduce workplace accidents and improve profit margins. My leadership not only increased employee retention but also fostered professional growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Operations Manager
Home Depot
07.2007 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate Degree - General Studies
Golden West College
Huntington Beach, CA06.1993
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Control
- Workflow Optimization
- Maintaining Compliance
- Staff Development
- Employee relations and conflict resolution
- Operational Efficiency
- Regulatory Compliance
- Process Improvements
- Superb time management skills
- P&L Management
- Forecasting and Scheduling
- Complex problems analysis
- Logistics Oversight
- Decision-Making
- Policies and procedures implementation
Timeline
Operations Manager
Home Depot
07.2007 - Current
Associate Degree - General Studies
Golden West College
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