Michael Oppelt
Gloucester,MA
Summary
Skilled Systems Administrator with 10+ years of experience in IT support, network administration, and system administration. Proficient in a range of operating systems, including Windows and Mac OS. Possess expertise in network support, system administration, and help desk management. Strong customer service skills and experience with ITIL standards. Authorized to work in the US for any employer
Professional with strong background in network engineering, bringing practical experience and ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven with keen understanding of network protocols, troubleshooting, and infrastructure design.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Network Engineer
ASM
Gloucester, MA
06.2022 - Current
- Configured routers, switches, firewalls, and other network devices to establish reliable connectivity
- Performed regular network maintenance tasks such as firmware upgrades and patch management
- Troubleshot network issues using various diagnostic tools to identify root causes and implement effective solutions
- Collaborated with cross-functional teams to plan and execute network expansion projects within specified timelines
- Documented network configurations, diagrams, procedures, and troubleshooting steps for future reference
GIS Deskside Support Engineer
Applied Materials
Gloucester, MA
11.2021 - 06.2022
- Provided deskside support to end-users, troubleshooting hardware and software issues
- Installed and configured operating systems, applications, and peripherals for new employees
- Collaborated with IT team to develop and implement standardized desktop images for efficient deployment
- Performed regular maintenance tasks such as system updates, virus scans, and disk cleanup to optimize performance
- Assisted in the setup and configuration of audio-visual equipment for meetings and presentations
- Maintained knowledge base articles to facilitate self-service options for end-users experiencing common issues
- Provided remote assistance when required using remote access tools like TeamViewer or Remote Desktop Connection
- Configured mobile devices (smartphones/tablets) with corporate email accounts and security settings
- Collaborated with network administrators on troubleshooting network connectivity issues affecting user productivity
- Provided training to new employees on company-specific software applications and technology tools
- Collaborated with team members to develop user-friendly documentation for common technical issues
Electrician's Apprentice
Self Employed
North Shore, MA
05.2018 - 11.2021
- Followed safety protocols and procedures to ensure a safe working environment for self and team members
- Operated hand tools such as wire strippers/cutters/crimpers or power tools like drills or saws safely and effectively
- Installed lighting fixtures, electrical panels, transformers, motors, generators, and other electrical equipment
- Pulled wires through conduits and terminated connections to outlets, switches, circuit breakers, or other components
- Measured, cut, and bent conduit using hand tools and power equipment as per project requirements
- Read blueprints, schematics, and technical diagrams to understand electrical system layouts
- Assisted journeyman electricians in the installation, maintenance, and repair of electrical systems
Help Desk Administrator
Conformis, Inc.
Billerica, MA
02.2017 - 04.2018
- Develop and maintain strong, internal working relationships across ConforMIS
- Understand the objectives, responsibilities, and mission of the IT department and works towards those goals
- Prioritize and plan work activities; adapt for changing conditions
- Installing and configuring personal computers and peripheral devices
- PC imaging and repair and support for offsite users
- Following operating procedures and/or drafting procedures as required
- Providing support documentation
- Monitoring and maintaining server systems and networks
- Managing applications to support system and users
- Supporting new applications and training users in their use
- Perform new account creation and account change requests
- Tracking hardware and software inventory
- Minor programming
- Monitoring and managing backups
- Other responsibilities as assigned
Senior Desktop Support Engineer
Applied Materials
Gloucester, MA
02.2015 - 09.2015
- Provided desktop and remote support (Bomgar/RDP) for large user base on Gloucester campus and international user base (1000+ users)
- Provisioning and imaging of Desktop and Laptop computers and peripherals (Dell towers and Toshiba Portege laptops)
- Cisco VoIP Phone support
- Helpdesk Management reporting tools using ServiceNow platform
- Active directory resetting accounts permissions and group policy object containers
- Network Printer (Xerox/HP)
- Workstation support and project implementation for manufacturing operations
- Ensured highest customer service expectation utilizing ITIL standards
IT Support Specialist
Franklin American Mortgage Co.
Danvers, MA
10.2010 - 03.2011
- Provide overall IT Desktop/Network/Printer support of third largest mortgage sales offices within Franklin American
- Implemented new ID card system for all internal employees
- Provided phone/remote access support (Helpdesk - Remedy) for Mortgage and various financial apps
- Install cabling and switches and WLAN to newly designed office space
- Police IT usage policy and maintain asset inventory for the office
IT Systems Administrator
Amphenol Pcd
Beverly, MA
03.2007 - 03.2009
- Responsible for the management of all IT-related activities in a 100+ user, multi-site Global operation
- Administered company LAN/WAN networks Cisco/Sonic Wall vpn tunnels with international offices in China, Mexico and Canada
- Disaster Recovery planning and SOX preparation, developed IT usage policy for HR, Implemented new company Badge ID system
- Backup administrator (DLT storage) SQL ERP administrator, Network administrator, DBase administrator, Asset management amortization
- IT Budgets, Vendor Management (One Communications, Sprint, AT&T, T-Mobile)
- IT Project Management (ERP, Server/Router, Telecom Service Provider Data & Voice, DNS Migration, BES)
- Implementation of Blackberry enterprise server for executives team
- Worked for South Essex Construction and Lobsterman on the F/V Miss Jenn
Computer Labs Manager
Endicott College
Beverly, MA
11.2001 - 01.2004
- Manage and oversee computer lab functionality and support for Mac and Pc based labs, support for all Mac related products on campus
- Supervise work-study and campus employee workers between 10-15 per semester
- Responsible for the implementation and management of one card Pharos Uniprint solution, utilizing 6 HP Laserjet 5si/8000 printers, print release stations, Print servers, client configuration(s), and operations
- Create lab usage charts and schedules for the college, working directly with registrar’s office, conferencing, and the academic departments
- Point of contact for vendor contracts and negotiations for the Academic Computing Department (Apple, CDW, Dell)
Desktop Support Specialist
H&R Block Mortgage
Burlington, MA
01.2001 - 03.2001
- Software support (Helpdesk) for proprietary credit and lending packages (MortgageFlex, Prospect, etc.)
- Hardware & software support for local office & branches
- Project lead for new laptop rollout distributed to 70 loan officers
- Project lead for deployment of new desktop systems within a 95 environment
- Create/administer images for large scale rollout of Compaq Deskpro 733’s
ESL (Enterprise Services Liaison)
CMGI, Inc.
Andover, MA
05.2000 - 08.2000
- Network Administrator (NT Admin) for corporate users (200+ users)
- Network printer support
- Maintenance of all PC’s, laptop computers, printers and peripherals for corporate customers
- Respond to all helpdesk tickets relating to corporate users in an effective and timely manner
- Asset inventory/Leased equipment, AV setups, user training
Technology Specialist
Towers Perrin Inc.
Boston, MA
03.1998 - 03.2000
- Provided first and second level support to office staff for issues related to hardware, Software, WAN/LAN issues, file restorations, and phone systems
- Helpdesk management: call escalation in accordance within SLA’s and reports to
Education
2 Years - Social Work
Salem State University
Salem, MA12.1995
3 Years - Physical Therapy
Colorado State University
Fort Collins, CO05.1993
Skills
- Professional networking
- LAN/WAN network proficiency
- Proficient in Cisco technologies
- Web filter configuration
- Wireless network administration
- Nortel and Cisco VoIP systems
- Microsoft Remote Desktop Services
- Microsoft Exchange administration
- CompTIA Network certification
- Software application knowledge
- Active Directory management
- Exchange server configuration
- Backup solution implementation
- Database management with MS SQL
- ServiceNow proficiency
- Experience with Macola ES ERP
- Database management with SQL Server
- Oracle database management
- Experience with SAP systems
- Clear and concise report drafting
- Skilled in customer engagement
- Proficient in ITIL practices
- IT system administration
- Oversight of IT financial planning
- Business continuity strategies
- Domain name system management
- Proficient in DHCP management
- SSL implementation
- Familiarity with secure web communication
- IPSec implementation
- VPN troubleshooting expertise
- Layer 1-4 network administration
- Citrix administration
- McAfee threat analysis
- Experience with Symantec products
- Skilled in Microsoft Office tools
- Endpoint device management
- VMware administration
- Risk management skills
- Experienced with Microsoft Windows operating systems
- Windows Server administration
- IT help desk support
- Technical network support
- Proficient in OS environments
- Experience with Azure cloud solutions
- SCCM configuration management
- Proficient in MPLS technology
Certification
CompTIA Network+
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Hiking
- Playing Sports
- Volunteering
- Gardening
- Kayaking
- Backpacking
- Photography
- Graphic Design
- Music
- Community Cleanup
- Wine Tasting
- Food Photography
- I enjoy cooking for friends and family gatherings
- Yoga
- Drone Piloting
- Historical Exploration
Timeline
Network Engineer
ASM
06.2022 - Current
GIS Deskside Support Engineer
Applied Materials
11.2021 - 06.2022
Electrician's Apprentice
Self Employed
05.2018 - 11.2021
Help Desk Administrator
Conformis, Inc.
02.2017 - 04.2018
Senior Desktop Support Engineer
Applied Materials
02.2015 - 09.2015
IT Support Specialist
Franklin American Mortgage Co.
10.2010 - 03.2011
IT Systems Administrator
Amphenol Pcd
03.2007 - 03.2009
Computer Labs Manager
Endicott College
11.2001 - 01.2004
Desktop Support Specialist
H&R Block Mortgage
01.2001 - 03.2001
ESL (Enterprise Services Liaison)
CMGI, Inc.
05.2000 - 08.2000
Technology Specialist
Towers Perrin Inc.
03.1998 - 03.2000
3 Years - Physical Therapy
Colorado State University
2 Years - Social Work
Salem State University