- Video Gaming
- Twitch Streaming
- Crafting and DIY Projects
- Music
- I have a passion for photography and editing photos
Michael Orosz
Oregon City
Summary
Efficiently manages customer interactions and resolves issues to create lasting customer relationships. Leverages strong communication skills and empathy to maintain high levels of customer satisfaction. Dedication lies in fostering loyalty and ensuring a positive experience for every individual. Experienced with operating forklifts in fast-paced environments, ensuring smooth material handling and efficient operations. Consistently delivers top-notch performance by maintaining equipment and adhering to safety guidelines. Solid understanding of warehouse management and logistics coordination contributes to the seamless functioning of operations.
Overview
28
28
years of professional experience
Work History
PC Technician Hardware
Self
01.1997 - Current
- I have been doing random computer jobs for several years
- I mainly stick to the hardware aspect
- I build computers for myself family and friends
- I configure them to basic settings and teach the 'client' how to do the basics of running them
- I also will configure them to the network weather it be Wireless (setting up security) or Cat6
- Depending on the complexity of the computer I can have one set up and ready to go in less than one day
- I also do basic Remote Assistance using Team Viewer to assist my friends in California
Yard Worker
Builders FirstSource
10.2023 - 12.2024
- Assisted customers with loading lumber and other various building materials.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Loaded lumber and building materials into storage facilities.
- Enhanced lumber yard efficiency by organizing and maintaining inventory.
- Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Operated heavy machinery, such as forklifts, to transport lumber safely and efficiently.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Understood shipping documents and movement forms and routed and stocked incoming and outgoing products accurately.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
Yard Hand
Portland Rent All Center
05.2022 - 04.2023
- Completed minor repairs on equipment
- Maintained equipment to ensure it is 'rent ready'
- Used a small forklift to load trailers
- Educated customers on equipment
- Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
- Operated forklift and power washer to complete assigned yard tasks.
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
- Performed safety checks and routine maintenance on equipment, fostering safe operations.
- Ensured timely completion of projects with effective collaboration and communication among team members.
- Assisted customers with loading vehicles or answering product questions.
- Maximized productivity by prioritizing tasks and delegating responsibilities to other team members.
- Enhanced yard organization by implementing efficient space management techniques.
- Checked equipment for safety and functionality before operating.
- Assisted in training new hires on company policies, procedures, safety regulations, and yard operations best practices.
- Contributed to a positive company image by maintaining a professional demeanor and providing exceptional customer service at all times.
- Improved safety standards through meticulous inspections and hazard removals.
- Managed waste disposal responsibly by adhering to environmental guidelines and company policies on recycling or repurposing materials when possible.
- Collaborated closely with supervisors to address any issues or concerns related to yard operations promptly proactively resolving problems before they escalated further.
- Reduced equipment downtime by performing regular maintenance and repairs.
- Optimized vehicle movement within the yard ensuring smooth traffic flow while minimizing disruptions.
- Performed gate duties and directed delivery traffic.
Tool Rental Associate
Home Depot
05.2014 - 06.2021
- Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
- Developed proficiency across a wide range of rental tools types and brands through hands-on experience with daily operations.
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Supported overall store success by assisting with additional tasks as needed, including stocking shelves, merchandising displays and conducting general maintenance activities.
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
- Used POS system to compute and receive payments for rentals.
- Assisted customers with troubleshooting tool issues, offering expert guidance and support.
- Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
- Performed routine maintenance on rental tools to guarantee their safety and reliability for each user.
- Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Executed sales and marketing initiatives to increase revenue for company.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Managed multiple tasks in high-volume environment.
Photo Lab Technician
Walgreen Company
04.2010 - 02.2013
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Managed inventory levels effectively, ordering necessary supplies proactively while minimizing excess stock on hand.
- Provided technical support to customers, addressing any concerns or issues related to their orders promptly and professionally.
- Expanded service offerings by staying current on industry trends and implementing new techniques as needed.
- Troubleshot equipment issues quickly and efficiently, minimizing downtime and maintaining consistent production levels.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
- Developed strong relationships with clients through clear communication, understanding their unique needs, and delivering customized solutions.
- Improved overall efficiency with thorough equipment maintenance and calibration procedures.
- Assisted in training new employees on proper lab procedures and best practices for optimal performance within their roles.
- Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.
- Performed opening and closing procedures to keep operations running smoothly.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
Photo Lab Technician
Longs Pharmacy
12.2006 - 07.2009
- Warehouse, Organization, Assisted Managers with Misc Duties, Change Calls & Management Calls
Photo Lab Specialist
Walmart
10.2002 - 02.2005
- Camera Sales, Cashiering, One Hour Photo
- I was also a member of the Risk Management team, I assisted security with shoplifters
Photo Lab Technician
Sav-On Pharmacy, Scripps - Ranch
01.2001 - 09.2002
- One Hour Photo, Cashiering, Stocking, General Organization
Photo Lab Technician
Longs Pharmacy
08.1999 - 01.2000
- Organized Team Meetings, Set Duties For Co-Workers, Inventory Control, Cashiering, One Hour Photo
Education
Associates - Computer Networking Technology
Kaplan University
San Diego, CA09.2004
Skills
- Performance optimization
- Equipment operation
- Warehouse operations
- Dependability
- Strong communication skills
- Strong attention to detail
- Computer assembly
- Safety procedures
- Product demonstration
- Collaborative teamwork
- Equipment inspection
- Technical aptitude
- Time management capabilities
- Cleanliness and orderliness
- Cash register operation
- Loading and unloading
- Deadline management
- Order picking
- Pallet jack operation
- Adaptability
Additional Information - Description
I am currently studying and continuing education in Information Technology, completing a self-study course using CompTIA A+ Certification and CompTIA Net+ Certification.I have built computers for several people in Portland and San Diego.
Interests
Certification
- Forklift Certification
Timeline
Yard Worker
Builders FirstSource
10.2023 - 12.2024
Yard Hand
Portland Rent All Center
05.2022 - 04.2023
Tool Rental Associate
Home Depot
05.2014 - 06.2021
Photo Lab Technician
Walgreen Company
04.2010 - 02.2013
Photo Lab Technician
Longs Pharmacy
12.2006 - 07.2009
Photo Lab Specialist
Walmart
10.2002 - 02.2005
Photo Lab Technician
Sav-On Pharmacy, Scripps - Ranch
01.2001 - 09.2002
Photo Lab Technician
Longs Pharmacy
08.1999 - 01.2000
PC Technician Hardware
Self
01.1997 - Current
Associates - Computer Networking Technology
Kaplan University
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