Summary
Work History
Education
Skills
Languages
Timeline
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Michael Orozco

Michael Orozco

Paulsboro,NJ

Summary

Adept at leading teams and optimizing operations, I significantly enhanced efficiency and customer satisfaction at Target by leveraging my expertise in food safety and problem-solving. My collaborative spirit and attention to detail have consistently improved service standards, with a notable achievement in training and operational improvements, underscoring my commitment to excellence and team success.

Work History

Food Specialist

Target
  • Participated in ongoing industry training workshops and conferences, staying updated on the latest trends and best practices to continually improve personal performance.
  • Trained new employees in essential food handling techniques, safety protocols, and company procedures, ensuring consistent performance standards.
  • Assisted management with budget planning by accurately forecasting ingredient costs based on projected sales volumes and market fluctuations.
  • Collaborated with team members to ensure a sanitary and safe working environment, adhering to health regulations and guidelines.
  • Improved customer satisfaction by efficiently addressing and resolving food-related inquiries and complaints.
  • Streamlined food preparation processes for increased efficiency and consistently high-quality output.

Busboy

Lola Latin Bistro
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Promoted a safe dining environment by promptly cleaning spills and reporting any potential hazards to management.
  • Trained new staff in bussing and cleaning procedures.

Server

Buffalo Wild Wings
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Warehouse Worker

Dot Com Distributions
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Commission Sales Associate

Vector Marketing Company
  • Assisted customers with product selection to enhance their shopping experience.
  • Improved sales performance by maintaining up-to-date product knowledge.
  • Engaged with customers to identify their needs and provide suitable recommendations.
  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by effectively managing client accounts and fostering long-term relationships.
  • Developed strategic sales presentations for engaging potential clients and showcasing product benefits.
  • Improved product knowledge by attending training sessions and staying informed about industry developments.
  • Managed sales pipeline to ensure timely follow-up and closure of opportunities.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Server

Jose Tejas
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Kona Grill
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Server

Martinique New York on Broadway
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • Bolstered team morale and efficiency by assisting in training new banquet servers, sharing best practices and tips.
  • Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.

Parade Production Assistant

Mermaid Parade
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Assisted in production tasks to ensure smooth operation of daily activities.
  • Improved workflow by organizing materials and equipment efficiently.

Production Assistant Lead

Halloween Parade
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Participated in weekly meetings with upper management, providing updates on project statuses and addressing any concerns or roadblocks encountered during production processes.
  • Championed sustainability initiatives within the workplace by reducing energy consumption through strategic equipment usage planning.
  • Collaborated with other leads to develop best practices, sharing ideas for continuous process improvement.
  • Assisted in setting up and breaking down production equipment, ensuring seamless operations.
  • Improved efficiency by organizing production materials and tools.
  • Coordinated logistics for on-time delivery of production supplies.

Production Assistant

Sonic Junxion
  • Assisted production team with setup and breakdown of equipment, ensuring smooth operations.
  • Collaborated with colleagues to troubleshoot and solve production challenges.
  • Ensured safety compliance by adhering to all regulations and protocols.
  • Contributed to team success by maintaining positive attitude and strong work ethic.
  • Supported equipment maintenance to minimize downtime and extend equipment life.

Bartender

The Cheesecake Factory
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Mold Specialist

SFDS
  • Led several overnight crews with up to 5 members in the production of 50 8ft tall casts.
  • Responsible for training several independent contractors with varying degrees of prior knowledge.
  • Reduced material waste by optimizing cutting patterns and strategically planning project workflows.
  • Conducted thorough quality inspections at various stages of the fabrication process to ensure adherence to specifications and maintain customer satisfaction.
  • Offered technical guidance during client consultations for custom projects, ensuring accurate quotes and realistic production timelines.
  • Maintained accurate documentation of project progress, including detailed logs of materials usage, labor hours, and quality control checks.

Scenic Painter

Gum Studios
  • Ensured consistency in designs by diligently referencing concept sketches during the painting process.
  • Maintained high levels of detail and accuracy while working under tight deadlines to meet production schedules.
  • Responsible for overhauling the set of Worst Cooks In America for their Easter special.
  • Worked with highly saturated paints; repainted nearly every surface of the studio.
  • Demonstrated flexibility in artistic styles, seamlessly transitioning between various project requirements and aesthetic preferences.
  • Collaborated with production designers to execute vision, resulting in visually captivating sets for productions.

Foam Sculptor

Blondet Studios
  • Crafted intricate sculptures to bring artistic visions to life.
  • Designed and executed sculptures, enhancing aesthetic appeal of galleries.
  • Enhanced public displays by creating engaging sculptures.
  • Responsible for repairing, painting, and reassembling various damaged sculptures.
  • Worked with modern international artists showcasing in NYC, refabricating intricate pieces damaged after shipping.
  • Learned enhanced techniques from a successful foam sculptor with 30 years of tenure.
  • Developed unique sculptures for diverse exhibitions, captivating audiences.

Coordinator

Grand Artistry Inspires
  • Conducted outreach for Jam N' Skate Arts Festival.
  • Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
  • Developed creative marketing materials, using Adobe Premiere Pro, that generated interest and boosted event attendance.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Tailored outreach messages to resonate with diverse audiences, increasing engagement across all platforms.

Finisher

Pink Sparrow
  • Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
  • Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
  • Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
  • Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
  • Managed client expectations while navigating detailed pitch decks forsome of thelargest companies includingSpotify, Linkedin, Youtube and Meta

Education

High School Diploma -

JFKHS
Iselin, NJ
06-2012

Skills

  • Catering experience
  • Food safety
  • Food preparation
  • Safe food handling
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking ability
  • Sand, Spackle and Paint Sheetrock
  • Plumbing
  • Scenic Painter
  • Foam Sculptor
  • Scenic Carpenter
  • Time management
  • Team leadership
  • Worker training

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Food Specialist

Target

Busboy

Lola Latin Bistro

Server

Buffalo Wild Wings

Warehouse Worker

Dot Com Distributions

Commission Sales Associate

Vector Marketing Company

Server

Jose Tejas

Server

Kona Grill

Server

Martinique New York on Broadway

Parade Production Assistant

Mermaid Parade

Production Assistant Lead

Halloween Parade

Production Assistant

Sonic Junxion

Bartender

The Cheesecake Factory

Mold Specialist

SFDS

Scenic Painter

Gum Studios

Foam Sculptor

Blondet Studios

Coordinator

Grand Artistry Inspires

Finisher

Pink Sparrow

High School Diploma -

JFKHS

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Michael Orozco