Michael Ortega
Elmhurst
Summary
Dynamic and reliable professional with a clean driving record and exceptional customer service skills, honed at LaGuardia Airport. Proven ability to streamline operations and enhance client satisfaction through effective communication and problem-solving. Committed to safety and efficiency, consistently delivering goods on time while maintaining a friendly demeanor.
Overview
5
5
years of professional experience
Work History
Driver
LaGuardia Airport
03.2021 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Coordinated catering services for special events held at the facility or offsite locations as needed.
- Ensured smooth lounge operations by effectively coordinating with catering, housekeeping, and other departments.
- Streamlined catering processes for a smoother workflow and improved staff productivity.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Drove safely in various weather and road conditions to avoid accidents.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
Aircraft Cleaner
Prime Flight Aviation
04.2021 - 12.2022
- Maintained, cleaned and sanitized interior of aircraft.
- Fostered positive relationships with airline personnel through professional interactions during daily operations.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Supported environmental initiatives by properly disposing of waste materials and recycling when applicable.
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
- Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.
- Preserved airline brand image by maintaining a high standard for cleanliness across all serviced aircraft types.
- Reduced risk of pest infestations by proactively addressing potential problem areas and reporting issues promptly.
- Collaborated with team members to efficiently clean large commercial aircraft within strict time constraints.
- Cleaned, sorted and stored equipment inside aircraft spaces.
Associate
Lidl Usa
04.2021 - 12.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Associate
Best Market
05.2020 - 12.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Warehouse Associate
White Coffee
01.2020 - 12.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Education
High School Diploma -
Benjamin N Cardozo High School
Bayside, NY06.2019
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Analytical thinking
- Task prioritization
- Team collaboration
- Reliability
- Active listening
- Decision-making
- Cargo loading
- Critical thinking
- Organizational skills
- Vehicle maintenance and repair
- Multitasking
- Excellent communication
- Effective communication
- Problem-solving abilities
- Teamwork and collaboration
- Interpersonal skills
- Self motivation
- Multitasking Abilities
- Safe driving techniques
- Basic vehicle maintenance
- Maintenance and repair
- Delivery pickup
- Confidentiality
- Load securing
- Emergency response
- Patience and tact
- Verbal and written communication
- Friendly and outgoing
- Attention to detail
- Language fluency
- Route logs
- Heavy lifting
- Basic vehicle repairs
- Schedule management
- Adaptable driving techniques
- Accident prevention
Timeline
Aircraft Cleaner
Prime Flight Aviation
04.2021 - 12.2022
Associate
Lidl Usa
04.2021 - 12.2022
Driver
LaGuardia Airport
03.2021 - Current
Associate
Best Market
05.2020 - 12.2021
Warehouse Associate
White Coffee
01.2020 - 12.2020
High School Diploma -
Benjamin N Cardozo High School
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