Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Ortega

Miami Gardens

Summary

Receptionist with extensive experience in front desk operations, adept at greeting guests, managing correspondence, and resolving issues efficiently. Demonstrates exceptional computer skills and telephone etiquette, contributing to streamlined office processes. Proven track record in scheduling appointments and maintaining organized records, enhancing overall administrative support. Committed to fostering a welcoming environment and supporting company objectives through effective communication and organization.

Overview

3
3
years of professional experience

Work History

Receptionist

Keralty
Miami
06.2024 - 05.2025
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.
  • Verified visitors' identification cards before allowing access to the building.
  • Greeted visitors and provided them with assistance.
  • Managed company database and ensured the accuracy of contact information.
  • Updated and recorded customer or client information to maintain accounts.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Scheduled and confirmed appointments.

Cashier

The Fresh Market
Pembroke Pines
02.2022 - 05.2023
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Dade Prep Academy
Cutler Bay, FL
09-2025

Skills

  • Customer service
  • Data entry
  • Appointment scheduling
  • Record keeping
  • Time management
  • Information accuracy
  • Scheduling
  • Typing speed
  • Communication skills
  • Team collaboration
  • Phone etiquette

Timeline

Receptionist

Keralty
06.2024 - 05.2025

Cashier

The Fresh Market
02.2022 - 05.2023

High School Diploma -

Dade Prep Academy