Michael Ortiz
Bethlehem,PA
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Lehigh Valley Hospital and Health Network
Bethlehem, PA
05.2023 - Current
- Instructed new employees on proper techniques of performing daily tasks.
- Helped create a safe environment by following infection control policies.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Provided direct patient care and assistance to healthcare team members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered patient call signals and signal lights to determine patients' needs.
Team Member
Panera Bread
Allentown, PA
12.2022 - 05.2023
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Participated in team meetings to discuss strategies for improvement.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Collaborated with team members to achieve daily goals.
Ride Operator
Dorney Park and Wildwater Kingdom
Allentown, PA
06.2016 - 08.2019
- Ensured safety of guests by enforcing ride and park policies.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Provided customer service to guests in a friendly manner.
- Performed regular tests on rides and documented results accurately.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Greeted customers upon arrival at the entrance gates.
- Inspected ride vehicles and equipment before opening it to the public.
- Adhered to all safety regulations while operating the rides at all times.
- Monitored guest behaviour while riding attractions.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Maintained cleanliness of rides and surrounding area.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06-2018
Skills
- Specimen Collection
- Emergency Response
- ADL support
- Vital signs monitoring
- Restocking supplies
- Feeding Assistance
- Sterilization techniques
- Patient Observation
Certification
- Basic Life Support (Expires, 05/2025)
References
References available upon request.
Timeline
Patient Care Technician
Lehigh Valley Hospital and Health Network
05.2023 - Current
Team Member
Panera Bread
12.2022 - 05.2023
Ride Operator
Dorney Park and Wildwater Kingdom
06.2016 - 08.2019
High School Diploma -
Liberty High School