Michael Ortiz
Santa Ana,CA
Summary
Experienced Security Supervisor with background in a variety of security settings. Strengths include development and implementation of security policies, procedures, and protocols to ensure safety. Skilled in teamwork, communication, problem-solving, and crisis management. Observant professional with talent for diffusing conflict and improving operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
Orange, CA
11.2023 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Coordinated with law enforcement and emergency responders during security incidents.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Operated two-way radios to communicate with other officers on patrol.
- Investigated suspicious persons and activities on foot or in patrol vehicles.
- Maintained a high degree of awareness at all times while on patrol.
- Responded quickly to any unusual circumstances encountered during patrol duties.
- Prepared detailed reports on all incidents encountered while on patrol duty.
City Carrier Assistant
United States Post Office
Santa Ana, CA
08.2023 - 10.2023
- Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
- Scanned items into system to record tracking information.
- Prepared mail in sequence of delivery for optimal productivity.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Delivered various types of mail on routes according to strict timelines.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Security Professional
Allied Universal Security Services
Orange, CA
05.2023 - 08.2023
- Monitored building security by conducting regular patrols of the premises.
- Performed routine patrols of buildings and grounds to observe any suspicious activity or persons present onsite.
- Performed routine security patrols throughout the building.
- Maintained a safe and secure environment by monitoring visitors, patrolling the facility, and inspecting the main building and parking structures.
Security Specialist
Security Industry Specialists
Foothill Ranch, CA
06.2022 - 12.2022
- Monitored access control systems and CCTV surveillance cameras.
- Provided access control services at the entrance points of the premises.
- Maintained access control procedures set by property managers.
- Performed security checks and monitored access control points.
- Enforced access control policies in accordance with established regulations.
- Provided access control for visitors, staff members, contractors, and vendors.
Security Specialist
Allied Universal Security Services
Foothill Ranch, CA
02.2022 - 06.2022
- Monitored access control systems and CCTV surveillance cameras.
- Provided access control services at the entrance points of the premises.
- Maintained access control procedures set by property managers.
- Performed security checks and monitored access control points
- Enforced access control policies in accordance with established regulations.
- Provided access control for visitors, staff members, contractors, and vendors.
Security Professional
Allied Universal Security Services
Tustin, CA
01.2021 - 02.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Reported suspicious behavior or activity observed while on patrol immediately to management.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained a high degree of awareness at all times while on patrol.
Education
GED -
Centennial Continuing Education
Santa Ana, CA06-2012
Skills
- Incident response
- CCTV monitoring
- Access control
- Employee training
- Customer service
- Report writing
- Team collaboration
- Conflict resolution
- Surveillance techniques
Affiliations
- Facepainting
- Drawing
- Dog Walking
Certification
- CPR Certified
Languages
Spanish
Native/ Bilingual
Timeline
Security Supervisor
Allied Universal Security Services
11.2023 - Current
City Carrier Assistant
United States Post Office
08.2023 - 10.2023
Security Professional
Allied Universal Security Services
05.2023 - 08.2023
Security Specialist
Security Industry Specialists
06.2022 - 12.2022
Security Specialist
Allied Universal Security Services
02.2022 - 06.2022
Security Professional
Allied Universal Security Services
01.2021 - 02.2022
GED -
Centennial Continuing Education
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