Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Michael Ortiz Sr

Utica,NY

Summary

Compassionate and detail-oriented professional with extensive experience at the New York State Office of Mental Health. Proven ability in crisis intervention and effective communication, enhancing patient engagement and therapeutic outcomes. Skilled in maintaining accurate documentation and collaborating with multidisciplinary teams to support recovery and well-being. Committed to fostering a safe and supportive environment.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Security Hospital Treatment Assistant (SHTA)

New York State Office of Mental Health Central New York Psychiatric Center (CNYPC)
08.2023 - 08.2025
  • Assisted in implementing treatment plans under supervision of healthcare professionals.
  • Maintained accurate patient records and documentation for ongoing assessments.
  • Supported patient engagement through therapeutic activities and daily routines.
  • Collaborated with multidisciplinary teams to enhance patient care strategies.
  • Provide safety & Security for both patients and staff within in facility and during patient transport.
  • Learned safety protocols and best practices in treatment environments.
  • Observed and reported changes in patients' conditions to senior staff members.
  • Utilized electronic health record systems for data entry and management tasks.
  • Participated in training sessions to develop skills in patient interaction techniques.
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
  • Contributed to a positive therapeutic environment by maintaining clean and organized treatment spaces.
  • Improved patient outcomes by carefully monitoring and documenting treatment progress.
  • Assisted therapists in delivering personalized treatment plans for optimal patient recovery.
  • Increased client engagement in therapy through active listening and tailored interventions.
  • Monitored patient safety during therapy sessions, promptly addressing any identified risks or concerns.
  • Supported patients throughout their rehabilitation journey, celebrating milestones and encouraging continued progress toward goals.
  • Promoted adherence to treatment plans by addressing patients'' concerns and providing education on the benefits of each intervention.
  • Developed strong rapport with patients through consistent empathy and understanding during challenging moments.
  • Completed necessary reports and documentation on time and to specifications.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.

Secure Care Treatment Assistant (SCTA)

New York State Office of Mental Health Central New York Psychiatric Center (STARC)
07.2023 - 08.2023
  • Assisted in implementing individualized treatment plans for patients, enhancing therapeutic outcomes.
  • Monitored patient behavior and progress, ensuring adherence to treatment protocols.
  • Documented daily patient interactions and reported significant changes to clinical staff.
  • Collaborated with multidisciplinary teams to develop comprehensive care strategies for residents.
  • Supported recreational activities that fostered social skills and emotional well-being in patients.
  • Enhanced patient comfort during sessions with empathetic communication and a supportive environment.
  • Provided compassionate support to patients experiencing emotional distress during the recovery process.
  • Facilitated group therapy sessions, fostering healthy communication among participants.
  • Ensured accurate records of patients'' treatments, contributing to effective continuity of care.
  • Answered patient inquiries and provided information about healthcare services.
  • Maintained accurate records of patient visits and treatments in patient medical files.
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
  • Increased client engagement in therapy through active listening and tailored interventions.
  • Monitored patient safety during therapy sessions, promptly addressing any identified risks or concerns.
  • Supported patients throughout their rehabilitation journey, celebrating milestones and encouraging continued progress toward goals.
  • Improved patient outcomes by carefully monitoring and documenting treatment progress.
  • Promoted adherence to treatment plans by addressing patients'' concerns and providing education on the benefits of each intervention.
  • Developed strong rapport with patients through consistent empathy and understanding during challenging moments.
  • Completed necessary reports and documentation on time and to specifications.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.

Cleaner/ Cross-Trained as MHTA

New York State Office of Mental Health Mohawk Valley Psychiatric Center
2022 - 08.2023
  • Maintained cleanliness and organization of assigned areas using appropriate cleaning techniques and equipment.
  • Conducted routine inspections to ensure compliance with health and safety standards.
  • Implemented time-efficient cleaning schedules to optimize operational workflow.
  • In addition to working as a cleaner, I also cross-trained as a Mental Health Therapy Aid (MHTA) at the children's psychiatric center in Utica.

Direct Support Assistant (DSA)

New York State Office for People With Developmental Disabilities (DDSO)
12.2022 - 07.2023
  • Assisted individuals with daily living activities, enhancing overall quality of life.
  • Developed and implemented personalized support plans to meet individual needs.
  • Coordinated recreational activities, promoting social interaction and engagement.
  • Monitored client progress, documenting changes and adjusting care strategies as needed.
  • Collaborated with multidisciplinary teams to ensure comprehensive service delivery.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Transported clients to appointments, social events, and community activities as needed for their individual growth and development.
  • Promoted a safe, clean, and comfortable living environment to ensure client satisfaction and wellbeing.
  • Developed essential life skills in clients through structured training programs focused on personal hygiene routines, meal preparation tasks, housekeeping responsibilities.
  • Implemented behavior modification strategies in accordance with individualized treatment plans to support positive change in clients'' lives.
  • Assisted clients in achieving personal goals with tailored daily living activities and adaptive techniques.
  • Fostered an inclusive atmosphere by advocating for client rights, respecting individuality, and promoting selfdetermination.
  • Enhanced client independence by providing personalized support and skill development plans.
  • Built strong relationships with clients by establishing trust, rapport, and open communication channels.
  • Provided crisis intervention when necessary to maintain safety for both clients and staff members.
  • Guided clients towards increased community participation via volunteer opportunities or local clubs/organizations involvement.
  • Conducted ongoing assessments of client needs to adapt support plans according to changing circumstances or requirements.
  • Improved clients'' overall well-being through consistent monitoring, medication administration, and routine healthcare coordination.
  • Organized recreational outings that fostered socialization skills among clients while encouraging community integration.
  • Supported clients in managing emotional and behavioral challenges through empathetic listening, positive reinforcement strategies, and crisis intervention techniques when necessary.
  • Ensured compliance with regulatory requirements by maintaining appropriate documentation and following agency protocols for client care.
  • Maintained accurate records of client progress, incidents, and other relevant information for case management purposes.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Correction Officer Recruit Trainee (Academy).

New York State Department Of Corrections and Community Supervision
09.2022 - 11.2022
  • My primary duties as a Correction Officer recruit trainee attending the New York State Corrections academy was to participate in various trainings aimed at learning the job duties and functions of a corrections officer in New York State, my training included:
  • State rules regulations, and directives.
  • Correction Officer expectations. appearance and leadership training.
  • Life saving techniques, fire safety, incarcerated individual care and custody procedures and safety, contraband searching, metal detection, Pat-frisk and strip-search training techniques and protocols, handcuffing, shackles, and restraint devices training and policy, prisoner transport and safety, and perimeter patrol techniques.
  • Personal protection and defensive tactics which included chemical agent use and deployment, baton training, firearms instruction and qualification, radio communication, extensive training in the use of physical force/deadly use of force in accordance with NYS Penal law Article 35, and other aspects of NYS Penal Law applicable to the duties of a NYS Corrections Officer.
  • Additional training consisted of advanced conflict resolution and de-escalation training and tactics, cultural diversity and gender equality training, workplace safety & violence prevention and awareness, uniform code of conduct, commanding ranks, and correctional facility safety, expectations, and report writing and documentation.

Heavy Duty Diesel Mechanic

Centro Regional Transportation Authority (RTA)
05.2005 - 10.2020
  • Diagnosed and repaired heavy-duty diesel engines, ensuring optimal performance and reliability.
  • Conducted preventative maintenance on fleet vehicles, enhancing operational efficiency and reducing downtime.
  • Utilized diagnostic tools to identify mechanical issues, streamlining repair processes.
  • Mentored junior mechanics in best practices for repairs and safety protocols.
  • I was active in a leadership role as a weekend working foreman.
  • Collaborated with management to develop maintenance schedules aligned with operational needs.
  • Demonstrated versatility by servicing a diverse range of heavy-duty diesel equipment, including trucks, buses, construction vehicles, and agricultural machinery.
  • Reduced downtime for fleet vehicles by providing efficient maintenance services and troubleshooting mechanical issues.
  • Collaborated with team members on complex repair projects, ensuring timely completion and optimal results.
  • Enhanced equipment reliability by performing comprehensive diagnostics and repairs on heavy-duty diesel engines.
  • Contributed to the overall success of the repair shop by consistently maintaining a clean, organized workspace, and participating in ongoing professional development opportunities.
  • Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication throughout the repair process.
  • Stayed current with industry trends and advancements in diesel technology to provide informed recommendations for clients'' needs.
  • Developed expertise in diagnosing electrical systems, reducing the need for outsourcing specialized repairs.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
  • Documented findings and actions taken.
  • Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
  • Installed new systems and components in vehicles.
  • Ordered parts necessary for vehicle repairs and new installations.
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Tested and adjusted engines to foster proper performance.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Inspected vehicle systems to assess function and uncover defects.
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
  • Removed worn or faulty components for replacement or repair.
  • Repaired machinery and equipment according to manufacturer specifications.
  • Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Collaborated with team of technicians to complete projects and meet deadlines.

Education

Bachelor of Arts - Forensic Psychology

Southern New Hampshire University
Manchester
11-2025

High School Diploma -

Thomas R. Proctor High School
Utica N.Y.
06-2010

No Degree - Locomotive Repair, Maintenance And Welding Cert.

Mohawk Valley Community College
Utica, NY
02-2003

Skills

  • Detailed case documentation
  • Understanding of mental health issues
  • Maintaining professional boundaries
  • Cross-functional team collaboration
  • Adaptive thinking
  • Progress monitoring
  • Substance abuse education
  • Therapeutic communication
  • Teamwork
  • Effective Conflict resolution & De-escalation skills
  • High-level of situational awareness
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Effective communication
  • Certified in CPR/AED - First Aid/CPR
  • Crisis intervention
  • Emergency response
  • Infection control
  • Task prioritization
  • Decision-making
  • Adaptability and flexibility
  • Detail oriented

Certification

  • New York State Armed Guard Training/Certification - 08/2025.
  • New York State licensed Armed Guard - Current - 08/2025.
  • New York State Security Guard Certificate of completion in the 16-hr Force Operations Course in Handcuffing, OC Spray & Expandable Baton Current 2025.
  • CPR/AED & Child & Infant/ First Aid Current 2025.
  • Certificate of completion in Fire Detection and Prevention for General Industry, Current 09/2025
  • Certificate of completion in Fire Prevention current 2025.
  • Certificate of completion and Certification in Locomotive Repair Maintenance & Welding.

Languages

Spanish
Native or Bilingual

Timeline

Security Hospital Treatment Assistant (SHTA)

New York State Office of Mental Health Central New York Psychiatric Center (CNYPC)
08.2023 - 08.2025

Secure Care Treatment Assistant (SCTA)

New York State Office of Mental Health Central New York Psychiatric Center (STARC)
07.2023 - 08.2023

Direct Support Assistant (DSA)

New York State Office for People With Developmental Disabilities (DDSO)
12.2022 - 07.2023

Correction Officer Recruit Trainee (Academy).

New York State Department Of Corrections and Community Supervision
09.2022 - 11.2022

Heavy Duty Diesel Mechanic

Centro Regional Transportation Authority (RTA)
05.2005 - 10.2020

Cleaner/ Cross-Trained as MHTA

New York State Office of Mental Health Mohawk Valley Psychiatric Center
2022 - 08.2023

Bachelor of Arts - Forensic Psychology

Southern New Hampshire University

High School Diploma -

Thomas R. Proctor High School

No Degree - Locomotive Repair, Maintenance And Welding Cert.

Mohawk Valley Community College

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